Clinical Adoption Officer, CareSync Exchange

Victorian Government - Department of Health; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Job summary

Victorian Government - Department of Health seeks a Clinical Adoption Officer to drive CareSync Exchange adoption and ongoing optimisation across public health services. You will partner with clinical teams, leading workflow analysis, change management, and targeted training to embed the system in daily care.

The role requires clinical qualifications, 5+ years in healthcare education or training, and strong communication to engage diverse clinicians and stakeholders.

Qualifications

• Demonstrated experience in clinical change management, digital health adoption, or clinical informatics.
• Strong understanding of clinical workflows and digital transformation challenges in healthcare.
• Experience engaging clinicians to adopt new technologies.

Responsibilities

• Utilise clinical expertise to engage and influence stakeholders to maximise adoption and improvement of CareSync Exchange.
• Conduct workflow analysis and drive change management in clinical or operational settings.
• Monitor adoption data and identify gaps to drive system optimisation.
• Design and evaluate tailored training initiatives including Clinical Change Champions activities.

Skills

Clinical change management

Digital health adoption

Clinical informatics

Stakeholder engagement

Training and education development

Education

Tertiary qualifications in medical, nursing or allied health discipline

Vocational qualifications in Training and Assessment are desirable

Tools

Microsoft Visio

Excel

Job description

About the role:Fixed Term Full-Time Parental Leave Cover - 21 December 2026 to 12 September 2027.The Clinical Adoption Officer plays a critical role in driving the successful adoption and ongoing optimisation of CareSync Exchange, Victoria's statewide health information sharing system. CareSync Exchange supports more connected care and better patient outcomes across Victorian Public Health Services. This role is responsible for supporting health services post-implementation, working closely with clinical teams to embed the system into everyday clinical practice. It involves leading and facilitating adoption of CareSync Exchange through target training, clear communication and workflow optimisation.About us:At the Victorian Department of Health we want a future where Victorians are the healthiest people in the world. A Victoria where our children and people thrive, our workplaces are productive and safe, and our communities are more connected.We see it as our job to support Victorians to stay healthy and safe. And to deliver a world-class healthcare system that ensures every single Victorian can access safe, quality care that leads to better health outcomes for all.About you:Key Accountabilities Include:Utilise clinical expertise to actively engage and influence stakeholders to maximise the adoption and ongoing improvement of CareSync Exchange.Conduct in-depth workflow analysis and facilitate change management initiatives in clinical or operational environments to streamline processes.Monitor system adoption data, identify trends, uncover gaps to recommend improvements to drive system optimisation.Ensure effective communication regarding upcoming software changes, including new features, enhancements and new releases.Design, deliver and evaluate tailored training initiatives including Clinical Change Champions activities to support effective adoption and use of CareSync Exchange.Collaborate with health service teams, project leads, and digital health stakeholders to identify product gaps and advocate for system improvements that optimise user experience.Qualification(s)Tertiary qualifications in medical, nursing or allied health discipline.Vocational qualifications in Training and Assessment are desirable.Specialist ExpertiseDemonstrated experience in clinical change management, digital health adoption, or clinical informatics.At least 5 years of experience in clinical training and education development within a healthcare environmentStrong understanding of clinical workflows and the challenges of digital transformation in healthcare settingsProven ability to engage and support clinicians in adopting new technologies.Experience using common business analysis software such as Microsoft Visio and excelExcellent interpersonal and communication skills, with the ability to build trust and rapport with diverse stakeholders.What we offer:The opportunity to perform meaningful work, making direct contributions toward enabling Victorians to be the healthiest people in the world.A wide range of growth and development opportunities within the department and wider Victorian Public Service.A strong commitment to work-life balance, including a diverse array of flexible working arrangements.How to apply:Applications should include a resume and a cover letter. Click the `Apply' button to view further information about the role including key contact details and the advertisement closing date.We are committed to developing and supporting a workforce that is well equipped and highly motivated to provide responsive and quality services to all Victorians. We continue to build an inclusive workplace that embraces diversity of backgrounds and differences to realise the potential of our employees for innovation and delivering services aimed at enhancing the lives of all Victorians. All roles can be worked flexibly and we encourage applications from Aboriginal people, people with disability, LGBTIQ+ and people from culturally diverse backgrounds. Please contact us if you require any adjustments to participate in the recruitment process at [e-mail]. For more information on our commitment to inclusion and diversity see inclusion and diversity at the Department of Health.If you have any queries in relation to participation in recruitment processes at Health, or experience any issues in applying, please feel free to email [e-mail]. Please note that unsolicited applications from third parties cannot be accepted. If you have questions regarding the role, please message the contact person listed on the advertisement directly.Preferred applicants may be required to complete a police check and other pre-employment checks. Information provided will be treated in line with our Privacy Policy.