Clinical Adoption Officer, CareSync Exchange

Department of Health; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible working arrangements

Growth opportunities

Work-life balance

Job summary

The Department of Health is seeking a Clinical Adoption Officer to drive adoption and ongoing optimisation of CareSync Exchange across Victorian Public Health Services. The role supports post-implementation work, engages clinical teams, and embeds the system into daily practice.

Key duties include leading adoption strategies, training delivery, workflow optimisation, and collaboration with health service teams to identify product gaps and improvements for a better user experience.

Qualifications

• Requires tertiary qualifications in medical, nursing or allied health.
• Desirable vocational qualifications in Training and Assessment.
• Demonstrated experience in clinical change management and digital health adoption.
• Strong understanding of clinical workflows and digital transformation in healthcare settings.

Responsibilities

• Utilise clinical expertise to engage and influence stakeholders for CareSync Exchange adoption and improvement.
• Conduct workflow analysis and lead change management in clinical or operational settings to streamline processes.
• Monitor adoption data, identify trends and gaps, and recommend system improvements.
• Communicate upcoming software changes, features, enhancements, and releases clearly.
• Design and deliver tailored training initiatives, including Clinical Change Champions activities.
• Collaborate with health service teams, project leads and stakeholders to identify gaps and advocate for improvements.

Skills

Clinical change management

Digital health adoption

Clinical informatics

Clinical training development

Microsoft Visio

Excel

Interpersonal communication

Education

Tertiary qualifications in medical, nursing or allied health

Vocational qualifications in Training and Assessment desirable

Tools

Microsoft Visio

Excel

Job description

Clinical Adoption Officer, CareSync Exchange

The Department of Health plays a critical role in the Victorian health system and is responsible for shaping it to meet the health needs of all Victorians. We¿re focused on
supporting Victorians to be as healthy as they can; whether through alerting them to seasonal risks like thunderstorm asthma, notifying them of contact with
communicable diseases, safeguarding their drinking water, developing the best health, wellbeing and care facilities in the world, being at the forefront of mental health and
wellbeing treatment or accelerating medical research. It¿s all part of the way we partner with the community to help every individual lead a healthy life.

About the role:

Fixed Term Full-Time Parental Leave Cover - 21 December 2026 to 12 September 2027.

The Clinical Adoption Officer plays a critical role in driving the successful adoption and ongoing optimisation of CareSync Exchange, Victoria's statewide health information sharing system. CareSync Exchange supports more connected care and better patient outcomes across Victorian Public Health Services. This role is responsible for supporting health services post-implementation, working closely with clinical teams to embed the system into everyday clinical practice. It involves leading and facilitating adoption of CareSync Exchange through target training, clear communication and workflow optimisation.

About us:

At the Victorian Department of Health we want a future where Victorians are the healthiest people in the world. A Victoria where our children and people thrive, our workplaces are productive and safe, and our communities are more connected.

We see it as our job to support Victorians to stay healthy and safe. And to deliver a world-class healthcare system that ensures every single Victorian can access safe, quality care that leads to better health outcomes for all.

About you:
Key Accountabilities Include:

• Utilise clinical expertise to actively engage and influence stakeholders to maximise the adoption and ongoing improvement of CareSync Exchange.


• Conduct in-depth workflow analysis and facilitate change management initiatives in clinical or operational environments to streamline processes.


• Monitor system adoption data, identify trends, uncover gaps to recommend improvements to drive system optimisation.


• Ensure effective communication regarding upcoming software changes, including new features, enhancements and new releases.


• Design, deliver and evaluate tailored training initiatives including Clinical Change Champions activities to support effective adoption and use of CareSync Exchange.


• Collaborate with health service teams, project leads, and digital health stakeholders to identify product gaps and advocate for system improvements that optimise user experience.

Qualification(s)

• Tertiary qualifications in medical, nursing or allied health discipline.


• Vocational qualifications in Training and Assessment are desirable.

Specialist Expertise

• Demonstrated experience in clinical change management, digital health adoption, or clinical informatics.


• At least 5 years of experience in clinical training and education development within a healthcare environment


• Strong understanding of clinical workflows and the challenges of digital transformation in healthcare settings


• Proven ability to engage and support clinicians in adopting new technologies.


• Experience using common business analysis software such as Microsoft Visio and excel


• Excellent interpersonal and communication skills, with the ability to build trust and rapport with diverse stakeholders.

What we offer:

• The opportunity to perform meaningful work, making direct contributions toward enablingVictorians to be the healthiest people in the world.


• A wide range of growth and development opportunities within the department and wider Victorian Public Service.


• A strong commitment to work-life balance, including a diverse array of flexible working arrangements.

We are committed to developing and supporting a workforce that is well equipped and highly motivated to provide responsive and quality services to all Victorians. We continue to build an inclusive workplace that embraces diversity of backgrounds and differences to realise the potential of our employees for innovation and delivering services aimed at enhancing the lives of all Victorians. All roles can be worked flexibly and we encourage applications from Aboriginal people, people with disability, LGBTIQ+ and people from culturally diverse backgrounds. Please contact us if you require any adjustments to participate in the recruitment process at*********@health.vic.gov.au. For more information on our commitment to inclusion and diversity seeinclusion and diversity at the Department of Health.

If you have any queries in relation to participation in recruitment processes at Health, or experience any issues in applying, please feel free to email ***************@health.vic.gov.au. Please note that unsolicited applications from third parties cannot be accepted. If you have questions regarding the role, please message the contact person listed on the advertisement directly.

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