Clinic Utilisation & RTT Coordinator

NHS Jobs; Liverpool; On-site; AUD 42,000 - 61,000; Full time

Job summary

Liverpool University Hospitals NHS Foundation Trust is seeking an administrator to optimise clinic utilisation, waiting lists and RTT management across several clinics. The role involves coordinating templates, booking patients, maintaining records in hospital systems and liaising with clinic staff and management to ensure timely, efficient service delivery.

Share responsibility for managing appointments, cancellations and communications with patients, while supporting general administrative

Responsibilities

• Review clinic templates using agreed template change request procedures and agree slot conversion rules with Clinicians and local management.
• Provide relevant, up-to-date information to local management and Clinicians on utilisation of clinic appointments and available slots.
• Assist in solving change requirements for clinic and available capacity; identify options and draw conclusions with local management colleagues.
• Provide a first-class booking service to patients and service users.
• Coordinate and monitor waiting lists; produce accurate waiting time information weekly and ensure targets are met.
• Maintain regular contact with Clinic Clerks/Reception staff to keep up-to-date lists for clinic preparation; book appointments and inform patients by post or telephone.
• Maintain accurate patient information on hospital systems and update as required.
• Produce reports with recommendations on Clinic Utilisation and contribute to general administrative duties; suggest improvements to local systems and processes.
• Liaise with senior management on RTT management; monitor RTT and inbound referrals to remove duplications and ensure timely actions.

Job description

Clinical Utilisation To review all existing clinic templates using agreed template change request proceduresand agree slot conversion rules with Clinicians and local management. To provide relevant, up to date and accurate information to local management andClinicians on utilisation of clinic appointments and available slots. To assist in solving change requirements for clinic and available capacity. Help identify arange of options and draw appropriate conclusions in partnership with local managementcolleagues. Provide a first-class booking service to patients and service users. Work collaboratively with other professionals and agencies to ensure patient needs are metin relation to service provision. To arrange cancellation of clinic(s) as result of consultant absence (e.g. annual leave) usingappropriate template and notification periods. Monitor clinic templates to ensure changes identified are incorporated in timely manner.RTT To liaise with senior management on regular basis on ongoing management of RTT,highlighting concerns and ensuring breaches are prioritised as required. To monitor RTT and inbound referrals to ensure removal of duplications in timely manner inaccordance with clinical direction. To actively manage RTT to ensure clock start/clock stop actions are carried out effectivelyby clinic staff.Waiting List Management Duties To coordinate and monitor waiting lists. Production of accurate waiting time information on a weekly basis and ensuring that thereare no outliers to targets. The post-holder will experience a daily requirement to produce accurate work at speed.Communication Maintain regular contact with Clinic Clerks/Reception staff in ensuring they are aware of upto-date clinic lists for preparation of clinics. Book appointments, communicating information to patient via post of clinic appointmentletter(s) or telephone as required. Meet with management/colleagues as required to update on progress and agree changes. Daily liaison with patients regarding appointment queries, cancellations etc., reschedulingappointments where identified. Maintain accurate patient information on hospital systems, updating as required.General Administrative Duties To provide and maintain an effective and efficient administrative service. Prioritise and organise own workload daily. Liaise with colleagues and management to suggest improvements to local systems andprocesses to ensure service is as efficient and effective as possible. Deal efficiently with all hospital staff and visitors. Maintain professional standards in appearance, behaviour and punctuality.Clinical Governance / QualityTo ensure requirements of the Trust's Quality initiatives are met in relation to agreed clericalfunctions. To ensure system function is fully utilised to achieve maximum benefits. To ensure that health record and patient information is recorded accurately in accordance withTrust, Local and National guidelines. To produce reports together with recommendations on Clinic Utilisation.

Liverpool University Hospitals NHS Foundation Trust

Liverpool University Hospitals NHS Foundation Trust

Liverpool University Hospitals NHS Foundation Trust