Client Support Lead | Gregory Hills

Be Recruitment Group; Sydney; Hybrid; AUD 90,000 - 115,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

Extra paid day off each month

Supportive leadership team

Job summary

Be Recruitment is partnering with Argyle Housing to recruit an experienced Client Support Lead for its Gregory Hills team. This hands-on leadership role will coach a tenancy support team of five, strengthen services for tenants, and drive client-centred outcomes in a not-for-profit housing context.

Based in Gregory Hills, you will lead operations, mentor staff, manage complex tenancy matters, build relationships with government agencies and community services, and ensure records and compliance

Qualifications

• Experience leading a client-facing tenancy services team.
• Knowledge of residential tenancy legislation and social housing practice.
• Experience with vulnerable clients.
• Current Australian driver’s licence preferred.
• NDIS Worker Check / Working With Children clearance advantageous.

Responsibilities

• Lead, supervise and develop a tenancy support team of five.
• Provide coaching, feedback and professional development.
• Strengthen service delivery and tenancy outcomes.
• Navigate complex tenancy matters and coordinate with external services.
• Ensure accurate records, inspections and compliance.
• Promote early intervention and client-centred approaches.

Skills

People leadership

Coaching & mentoring

Tenant services

Stakeholder engagement

Conflict resolution

Organisational skills

Record-keeping

Legislation & compliance

Cultural awareness

Education

Certificate IV in Social Housing

Job description

* Leadership of tenancy support services team* Support sustainable tenancies and positive outcomes for vulnerable clients* Join a purpose-driven community housing organisationBe Recruitment is partnering with Argyle Housing, an established community housing provider, to recruit an experienced Client Support Lead for its Gregory Hills team. This is a hands-on leadership opportunity for someone who enjoys building team capability, coaching and mentoring staff, and strengthening services for tenants. You will lead a team of five and work closely with a supportive and highly experienced regional leadership team. The role is classified at SCHADS Level 5 with benefits of not-for-profit salary packaging and one additional paid day off each month, equivalent to approximately 12 extra days of leave each year. **Key Benefits** * Lead, coach and develop an established team of five* Focus on sustainable tenancies and positive client outcomes* Access not-for-profit salary packaging* Receive one additional paid day off each month* Join a supportive and highly experienced leadership team* Based in the Gregory Hills area**The Role** Reporting to the Operations Manager, you will lead the tenancy support services team, delivering responsive, consistent, client-centred tenancy services. Your focus will be on building the team’s confidence, capability and accountability while ensuring tenants receive practical, respectful and timely support. You will help staff navigate complex tenancy matters, identify risks early and connect clients with appropriate internal and external services. **Your responsibilities will include:** * Leading, supervising and supporting a team of five* Providing regular coaching, mentoring, feedback and professional development* Building an engaged, capable and accountable team culture* Supporting staff to manage complex tenancy matters, complaints and breaches* Promoting early intervention and practical strategies that help clients sustain their tenancies* Engaging with tenants and supporting the team in more complex client matters* Developing relationships with government agencies, community organisations and specialist support services* Collaborating with internal housing, rent, maintenance and service delivery teams* Monitoring service standards, workloads, operational performance, compliance and safety OR add something in about safety compliance* Ensuring client records, file notes, inspections and property documentation are accurate and completed on time* Supporting services to operate in accordance with relevant legislation, policies and community housing requirements* Identifying opportunities to improve tenancy practices, team capability and the client experience**About You** You will be an experienced people leader from community housing, social housing, tenancy services or a related human services environment. You do not necessarily need to have followed a traditional housing career path. However, you will need strong experience leading a client-facing service delivery team and the ability to develop your understanding of tenancy management and community housing requirements. **You will bring:** * Previous experience leading, supervising and developing a service delivery team* A genuine interest in coaching, mentoring and building team capability* Experience supporting clients who may be experiencing vulnerability or complex circumstances* The ability to engage respectfully and confidently with both clients and employees* Strong conflict resolution, de-escalation and problem-solving skills* The ability to balance client outcomes with operational, legislative and compliance responsibilities* Strong stakeholder engagement and relationship-building skills* A supportive, compassionate and accountable leadership style* Sound organisation, prioritisation and record-keeping skills* Cultural awareness and the ability to work respectfully with people from diverse backgrounds* A current Australian driver’s licence* Current NDIS Workers Check or be willing to obtain one* Current Working With Children clearance or be willing to obtain oneExperience in community housing, social housing or tenancy services will be highly regarded. Candidates with relevant leadership experience in homelessness, disability, mental health, child and family services or other human services settings are also encouraged to apply. Knowledge of residential tenancy legislation and social housing practice would be advantageous. A Certificate IV in Social Housing or Property Services is highly regarded but not essential. **Why Apply?** This is an opportunity to join an established community housing organisation and make a practical difference to both the team you lead and the tenants it supports. You will be supported by an experienced leadership team while having the autonomy to coach staff, strengthen service delivery and contribute to sustainable tenancy outcomes for individuals and families. **How to Apply** Please apply with your current resume. For a confidential discussion, contact the team at Be Recruitment on 0435 242 908 or [e-mail]