Program Delivery Coordinator

A Team Tuition; Gold Coast City; On-site; AUD 70,000 - 90,000; Full time

Job summary

A Team Tuition Pty Ltd is seeking a Program Delivery Coordinator for our Varsity Lakes, QLD location. This full-time role focuses on delivering exceptional client and tutor experiences by overseeing a portfolio of families and Academic Personal Trainers/Tutors, ensuring programs run smoothly and targets are met.

You will build strong relationships, drive renewals and satisfaction, mentor tutors, handle challenges, and manage multiple priorities in a KPI-driven environment.

Qualifications

• 3–5+ years in account management or client relationship roles.
• Proven ability to manage a large client portfolio and achieve retention KPIs.
• Strong leadership, mentoring and conflict-resolution skills.
• Highly organised with ability to manage competing priorities.
• Proactive, solutions-focused and autonomous.
• CRM experience; Salesforce advantageous.

Responsibilities

• Build strong client relationships and proactively manage family expectations.
• Drive client retention, program renewals and satisfaction.
• Lead, mentor and support APTs to deliver tutoring experiences.
• Handle complaints, resolve challenges and identify at-risk clients.
• Monitor KPIs and maintain accurate CRM records.
• Manage multiple priorities across a high-volume portfolio.

Skills

Relationship management

Account management

Leadership

Organisational skills

Problem solving

Autonomous work

Tools

Salesforce

Job description

Program Delivery Coordinator | Client & Tutor Success

Varsity Lakes, QLD | Full-time | $70K-$90K + Super + Bonuses of up to 10k per year
Play a pivotal role in delivering exceptional client and tutor experiences in a fast-growing education company!

At A Team Tuition, we're passionate about helping students succeed, but we're just as passionate about the people who make it happen! We're a close-knit, supportive team that celebrates wins, milestones and the difference we make every day.

We're looking for an experienced Program Delivery Coordinator who thrives on building relationships, solving problems and delivering exceptional client experiences.

You'll take ownership of a portfolio of families and Academic Personal Trainers/ Tutors (APTs), ensuring every program runs smoothly, families feel supported and our tutors have the guidance they need to succeed.

This role suits someone who doesn't just respond to problems but anticipates them, takes initiative and thrives in a fast-paced, KPI-driven environment.

Key Responsibilities

• Build strong client relationships and proactively manage family expectations.

• Drive client retention, program renewals and satisfaction.

• Lead, mentor and support APTs to deliver exceptional tutoring experiences.

• Confidently handle complaints, resolve challenges and identify at-risk clients.

• Manage competing priorities across a high-volume portfolio.

• Monitor KPIs, maintain accurate CRM records and take ownership of results.

What We Offer

• A genuinely close-knit team with supportive, approachable leadership.

• A fun, collaborative workplace where we celebrate wins and milestones.

• Clear, achievable KPIs and performance-based incentives.

• Structured processes, ongoing support and professional development.

• Career progression opportunities as we continue to grow.

About You

• 3-5+ years' experience in account management, client relationship management or a similar service-focused role.

• Proven ability to manage a large client portfolio and achieve retention KPIs.

• Strong leadership, mentoring and conflict-resolution skills.

• Highly organised, resilient and confident managing competing priorities.

• Proactive, solutions-focused and comfortable working autonomously.

• Confident using CRM systems (Salesforce experience advantageous).

Education experience is a bonus, not essential. We welcome candidates from account management, travel, allied health and other relationship-driven industries.

A Team Tuition is a Child Safe Organisation. We have a zero-tolerance policy for child abuse and are committed to promoting the safety and wellbeing of all students. All applicants must undergo rigorous screening, including background checks, reference checks, and hold a valid Working with Children Check (WWCC) prior to employment