Customer Success Manager

JobAdder

Sydney

Hybrid

AUD 92,700 - 113,300

Full time

14 days+

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Competitive Salary and annual remuneration reviews

Health & wellness benefits

Remote work model with co-working options

Fun, caring colleagues with team-building activities

Generous leave, including birthday leave

Paid parental leave

Respectful work environment

Job summary

A leading recruitment technology firm is seeking a Customer Success Manager in Sydney to manage customer accounts, focusing on retention and growth. Ideal candidates will have experience in B2B SaaS and possess strong relationship-building skills. Competitive salary and supportive work environment offered.

Qualifications

Experience in customer success and/or sales within B2B SaaS is preferred.
Knowledge of Customer Journey Framework is a must.
HRIS/CRM industry experience is a bonus.

Responsibilities

Own a portfolio of Mid-Market and Enterprise accounts.
Drive retention by anticipating risks and delivering proactive solutions.
Act as a trusted advisor on JobAdder’s platform.

Skills

Relationship building with a Customer Success focus

Exceptional communication skills

Organisational and time management skills

Problem-solving ability

Analytical skills

Strategic and creative thinking

Agility and ability to pivot

Job description

Overview

Customer Success Manager role at JobAdder. Base pay range: A$103,000.00/yr. Direct message the job poster from JobAdder.

Compensation

A$103,000.00/yr – A$103,000.00/yr

Benefits

Competitive Salary and annual remuneration reviews
Health & wellness benefits to support your physical and mental well-being
Remote work model with co-working options available
Supportive team – Fun, caring colleagues with regular team-building activities and social events
Career experiences – Lateral, vertical, and rotational opportunities for development
Generous leave – Including birthday leave, a Joy day every quarter, and extra time off over Christmas
Paid parental leave – Generous leave, plus continued super contributions while you’re off
A happy, respectful and energetic work environment with strong employee advocacy

The Role

Strategic Customer Management

Own a portfolio of Mid-Market and Enterprise accounts with a focus on long-term partnership and value delivery
Support the creation and execution of Joint Success Plans that align customer goals with JobAdder’s capabilities and roadmap
Participate in regular strategic touchpoints, including Executive Business Reviews, renewal planning, and stakeholder check-ins

Retention & Growth

Serve as a primary point of contact for your customers throughout the post-onboarding lifecycle
Drive retention by anticipating risks, addressing gaps, and delivering proactive solutions based on customer health signals
Identify, qualify, and support upsell and expansion opportunities in partnership with Sales
Support renewal negotiations and commercial conversations with a focus on value realisation and account growth

Product Enablement & Advocacy

Act as a trusted advisor on JobAdder’s platform – guiding customers through feature adoption, best practices, and workflow optimization
Advocate for customers internally – translating feedback into actionable insights and solutions for Product, Support, and Enablement teams
Build and deliver tailored enablement sessions to drive usage of high-impact features and unlock new value

Team Contribution & Influence

Identify business challenges and gaps, and contribute to impactful solutions, driving customer retention and growth
Contribute to improving the customer experience and enhancing team efficiency
Support the evolution of our Success strategy

Operational Excellence

Maintain accurate, up-to-date records of customer activity, health, and forecast in CS and CRM systems
Use data to prioritize your efforts, personalize your approach, and demonstrate ROI to internal and external stakeholders
Collaborate with Sales, Support, Product, and Marketing to deliver a seamless, value-led customer experience

You

Required: Product Knowledge or Industry Experience:

Customer Journey Framework
Customer success and/or sales within B2B SaaS
HRIS/CRM industry is a bonus

Key Skills/Experience Required

Experience in relationship building with a Customer Success focus
Exceptional communication skills with customers, team and internal stakeholders
Organisational and time management skills with strong attention to detail
Problem-solving, dispute resolution and decision-making ability for customer queries and escalations
Strategic and creative thinking for developing CSM function and playbooks
Critical thinking and analytical skills for analysing customer data and identifying trends
Agility and ability to pivot strategic focus as required

About JobAdder

At JobAdder, we’re not just another software company — we’re a global leader in recruitment technology. With over 200 passionate team members across 5 countries and 25,000+ users worldwide, we’re reshaping the future of hiring.

Our powerful recruitment management platform empowers companies and agencies to streamline their processes, gain a competitive edge, and connect the right people to the right roles.

We believe recruitment is all about people. Our mission? To help recruiters focus on what really matters — building meaningful, impactful relationships and changing lives — by removing the mundane administrative tasks that slow them down. With JobAdder, we supercharge productivity, increase efficiency, and ensure that recruiters can truly focus on the human side of their work.

We’re on a journey to make recruitment smarter, more joyful, and more efficient for everyone. Our vision is to become the world’s most-loved recruitment platform, and every team member contributes to our success through our core values: Empathy, Customer Focus, Innovation, and Results.

Seniority level