Client Success Manager

Vudoo; Sydney; On-site; AUD 90,000 - 150,000; Full time

Job summary

Vudoo is hiring a Sydney-based Client Success Manager to own day-to-day success for agency and ad tech partners across APAC. You will drive onboarding, activation, and ongoing adoption to ensure renewals and growth, with close collaboration across Growth, Product and Engineering.

You will manage relationships, track partner health and usage, and help shape regional strategy while scaling the APAC function in a growing commerce media platform.

Qualifications

• Experience in client success supporting media agencies, publishers or ad tech customers inside SaaS/AdTech/MarTech.
• Technical fluency with tagging, integrations, and platform onboarding.
• Strong relationship-building with agency/partner stakeholders and renewals/upsell experience.
• Market knowledge of Australian/APAC media landscape and how agencies evaluate technology.
• Self-starter with ability to manage a growing portfolio.
• Advertising experience with agencies or publishers is highly valued.

Responsibilities

• Own end-to-end onboarding for agency and ad-tech partners, from integration to first live campaign.
• Train and enable agency planning, trading and activation teams to embed Vudoo in media plans.
• Guide partners through setup, tagging, and integration requirements with cross-functional teams.
• Manage partner relationships, renewals, and growth opportunities with senior teams.
• Monitor partner health and campaign performance, identifying risks and opportunities.
• Collaborate with Product, Engineering and Commercial teams to ensure partner needs are reflected in strategy.

Skills

Client Success

Agency relations

Technical fluency

APAC market knowledge

Organised

Job description

Vudoo is redefining how commerce happens within media.

Our commerce media technology transforms ads and content into shoppable environments— allowing consumers to browse, add to cart, and purchase without leaving the experience.

Powered by a patent-pending tech stack, secure API infrastructure, and advanced analytics, we operate as the infrastructure layer powering “Commerce Everywhere” — connecting media exposure directly to commerce outcomes through interactive formats, real-time intent data, and closed-loop attribution.

Founded in Melbourne and operating globally across North America, EMEA, and APAC, Vudoo’s award-winning technology has been used by leading brands including Mattel, KitchenAid, SharkNinja, Nike, Adidas, Fisher Price, McDonald's, and Pernod Ricard. At the same time, we work closely with a global ecosystem of publishers, platforms, and ad tech partners — including Amazon, News Corp, Corus, CNN, Yahoo, PubMatic, SeenThis, Index Exchange, and Interpublic Group — to bring commerce into media at scale.This is not a theoretical category. Vudoo is actively shaping how commerce media is bought, sold, and executed.

About the Role

The Client Success Manager is a newly created role owning the day-to-day success of Vudoo's agency and ad tech partners across Australia, covering how those partners onboard, adopt, retain and grow their use of shoppable media through the platform.

Based in Sydney, Australia, you will be the primary point of contact for a portfolio of agency and ad tech partner accounts, spanning major media agency groups and established ad tech platforms, ensuring they are technically enabled, commercially supported, and set up to renew and grow. While your portfolio will be primarily focused on APAC, some partner relationships may extend globally as Vudoo grows.

Reporting to the Global Client Success Director, and working closely with Growth, Product and Engineering, you will apply the client success strategy and playbook the Director sets for the region, while feeding feedback and market insight back into that strategy as the APAC Client Success function scales.

What you will do

Partner Onboarding & Enablement

• Own the end-to-end onboarding experience for new agency and ad tech partners, from integration through to first live campaign.
• Train and enable agency planning, trading and activation teams so Vudoo is built into their media plans and buying workflows.
• Guide ad tech partners through setup, tagging, and integration requirements, coordinating with Technical Solutions, Product and Engineering where needed.

Partner Relationship Management & Retention

• Own and grow relationships with a portfolio of Australian agency and ad tech partner accounts, acting as their day-to-day advocate inside Vudoo.
• Support the Global Client Success Director on senior agency and ad tech partner relationships, acting as the day-to-day contact for the teams within those partners.
• Monitor partner health, usage, and campaign performance, proactively identifying risk and opportunity.
• Support renewal and expansion conversations, including joint business plans with agency groups, in partnership with Commercial leadership.
• Act as the first point of escalation for partner issues, resolving directly or coordinating the right internal resource.

Cross-functional Collaboration & Reporting

• Translate partner feedback, usage data, and market trends into input for the Client Success Director's regional strategy.
• Partner with Technical Solutions, Product and Engineering to prioritise and troubleshoot partner-impacting issues.
• Represent the agency and ad tech partner perspective in internal planning, ensuring their needs are reflected in the client success playbook.
• Maintain accurate account records and reporting on partner health, adoption, and growth across the portfolio.

Skills and Experience

• Client Success Experience with a track record supporting media agency, publisher or ad tech clients inside a SaaS, adtech or martech business.
• Technical Fluency comfortable working with tagging, integrations, and platform onboarding, and able to liaise credibly with Technical Solutions, Product and Engineering.
• Relationship Builder who earns trust with agency and partner stakeholders and manages renewals or expansion conversations confidently.
• Market Knowledge of the Australian and APAC agency, holding company and media landscape and how agencies and ad tech partners evaluate, adopt and renew technology.
• Organised Self-Starter comfortable operating as an individual contributor with a growing account portfolio.
• Advertising Experience working within or alongside media agencies or publishers is essential, with adtech, retail media or commerce media experience highly valued.

Key Performance Indicators

• Partner onboarding time-to-first-live-campaign reduced and standardised across the portfolio.
• Agency teams onboarded and actively using Vudoo, with growing campaign volume running through each partner.
• Partner health tracked and reported consistently, feeding into the regional Client Success view.
• Improved net revenue retention and reduced churn across managed agency and ad tech partner accounts.
• Partner feedback loop established as a regular, structured input into Client Success and Product strategy.

Why Vudoo, What you’ll get

• This is a unique opportunity to work at the intersection of content, commerce, retail media, and advertising technology.
• An environment fostering independence, individualism, innovation and excellence
• One-on-one learning from industry professionals
• Exposure to varying projects of differing size and type
• The opportunity to be a pillar in our scale-up business
• Get to work with a kind, respectful and authentic team