Client Success Executive

Nine; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

18 weeks parental leave

Stan subscription voucher

Digital newspaper subscription

Employee Exclusives program

Nine Careers information

Job summary

Nine Publishing is seeking a Client Success Executive in Sydney to onboard corporate subscriptions across print and digital platforms, ensuring timely access to publications and effective post-sale support.

You will manage existing accounts, respond to inquiries, troubleshoot access issues, and maintain client data with Salesforce while driving upsell opportunities in a fast-paced media environment.

Qualifications

• Experience in account management or client servicing within fast-paced environments.
• Excellent communication and customer service skills for positive client experiences.
• Proactive approach to identifying upsell opportunities.
• Strong organisational and time-management abilities.

Responsibilities

• Set up and onboard corporate subscription clients across print and digital platforms.
• Manage and renew existing accounts within the Team Licence portfolio; identify upsell opportunities.
• Respond to inbound/outbound customer inquiries with clear, timely support.
• Troubleshoot technical and access issues for online subscriptions; provide general client care.
• Deliver ongoing post-sale administration by updating client details, user access, and publication preferences.
• Maintain high data quality in Salesforce and compile reports on interactions and satisfaction.

Skills

Account management

Customer service

Upselling

Team collaboration

Salesforce

MS Office & Google Suite

Tools

Salesforce

Job description

Company Description

Nine is Australia’s largest locally owned media company. Working at Nine, you’ll have access to a unique range of experiences and opportunities, helping drive the success of the country’s most trusted television, radio, digital and publishing brands.

Nine is Australia’s largest locally owned media company. Working at Nine, you’ll have access to a unique range of experiences and opportunities, helping drive the success of the country’s most trusted television, radio, digital and publishing brands. Our content reaches almost every Australian - meaning what we do has real impact. We bring people together, celebrate the big moments, and capture the everyday ones. Some of our most beloved brands have been part of Australian life for generations, and others - new on the scene - have already found their place firmly in our lives. We’re evolving and we need people like you to bring new ideas, innovate and make your mark.

Job Description

As part of Nine Publishing, you will join the home of Australia’s premier news mastheads, including The Sydney Morning Herald, The Age, The Australian Financial Review, Brisbane Times, and WAtoday. Reporting to the Client Success Lead within Nine Publishing’s Audience and Commercial Growth division, you will play a pivotal role in driving client satisfaction and engagement. As the Client Success Executive, your primary focus is delivering exceptional customer service and post-sale support to corporate clients across market-leading publications including The Australian Financial Review and The Sydney Morning Herald.

Day To Day You Will

• Set up and onboard corporate subscription clients across print and digital platforms, ensuring timely access to publications.
• Manage and renew existing accounts within the Team Licence portfolio while identifying potential upsell opportunities.
• Respond to inbound and outbound customer enquiries with clear, accurate, and timely support over the phone.
• Troubleshoot technical and access issues for online subscriptions alongside general client care.
• Deliver ongoing post-sale administration by updating client details, user access, and publication preferences.
• Maintain high data quality in Salesforce and compile reports on customer interactions and satisfaction.

What You’ll Bring

• Prior account management or client servicing experience ideally within digital and print media or similar fast-paced, high-volume environments.
• Outstanding communication and customer service skills dedicated to delivering positive client experiences.
• Strong commercial focus with a proactive approach to identifying upselling opportunities.
• High attention to detail combined with strong organisational and time-management capabilities.
• Strong computer literacy, including proficiency with MS Office and Google Suite, knowledge of Salesforce highly regarded.
• Proven ability to work collaboratively in a team and autonomously within a dynamic, deadline-driven environment.

Additional Information

At Nine, our flexible work options vary by role and team. Depending on the position, this may include flexible hours, hybrid work, or part-time arrangements. We welcome discussing your flexibility needs during the hiring process - just ask the Talent Acquisition team.

Our Employee Benefits Include

• 18 weeks paid parental leave with no distinction between primary and secondary carers
• Access to 'Employee Exclusives' program - a way of getting closer to our incredible brands, offering unique experiences, behind-the-scenes access, and awesome perks.
• Digital newspaper subscription to our mastheads
• Annual gift voucher for Stan subscription
• More info at Nine Careers

Our Commitment to Diversity and Inclusion

We're committed to a safe, respectful and inclusive Nine. From day one, you'll be encouraged to bring your whole self to work and will be supported to perform at your best.

We encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, and of all ages, genders, nationalities, backgrounds and cultures as we recognise the importance and value of diverse perspectives. Should you require any adjustments to the recruitment process, please advise us when you apply.

Work rights:

Please note to apply for this role you must already have the right to lawfully work and live in Australia.