Client Solutions Engineer

Epic IT – Managed AI - IT - Cybersecurity; City Of Vincent; Hybrid; AUD 70,000 - 100,000; Full time

Job summary

Epic IT – Managed AI - IT - Cybersecurity in Perth is seeking an associate-level Client Solutions Engineer to work directly with clients, deploying AI-driven automation using our in-house platform. You’ll sit with clients, understand goals, and tailor solutions in real time.

You’ll be involved in automation, API integrations, and scripting while collaborating with a team that mentors you toward senior client engineering or solutions architecture as the practice grows.

Qualifications

• 1 to 2 years in a role that combined coding or scripting with direct client or stakeholder contact.
• Working Python (or similar) and genuine comfort calling and consuming REST APIs.
• Confidence explaining a technical decision to a non-technical client in the room.
• Real interest in applied AI and automation, not just enthusiasm for the buzzword.

Responsibilities

• Client-embedded delivery. Sit with clients, onsite or remote, during project engagements and build the fix live.
• Automation and workflow configuration. Build and adapt automated workflows using our internal platform.
• Integration and scripting. Light to moderate scripting bridging client data into our platform via APIs.
• Documentation and handoff. Document built work in the internal knowledge base for future maintenance.
• Feedback to the platform team. Identify gaps and relay improvements from engagements.

Skills

Python

REST APIs

Client-facing

Automation

Scripting

Job description

Elevate Your Career with Epic IT: Where Innovation Meets Opportunity

At Epic IT, we're more than just an Managed Service Provider – we're a dynamic team of IT professionals committed to driving technological excellence. Since 2006, we've been transforming Perth's IT landscape by putting our core values of enablement, leadership, and success at the heart of everything we do. Recognized as a CRN FAST 50 finalist in 2013, 2018 & 2024; we've consistently proven our ability to grow, innovate, and deliver exceptional IT solutions.

We believe in empowering our team to reach new heights. Our unique internal culture cultivates talent, encourages leadership, and celebrates success. When you join Epic IT, you're not just taking a job – you're embarking on a career journey with a company that's passionate about technology, committed to our people, and dedicated to making a real impact in the IT industry.

Looking to be part of a forward-thinking team that's reshaping IT solutions in Perth? Epic IT is your destination for professional growth, cutting-edge technology, and meaningful work.

The role

This is a hands-on, client-facing engineering role. You won't be handed a ticket and left to work it alone. You'll sit with clients, understand what they're actually trying to achieve, and build the solution using tooling we've developed in-house, not disappear for a fortnight and hand back a spec. We've already done the hard work of building a capable internal platform. Your job is to put it in front of clients and make it work for their business, not reinvent it from scratch every engagement. This is an associate-level role. We're not asking for ten years and an enterprise pedigree. We're asking for someone sharp, curious, and comfortable in front of a client, who we'll grow into a senior client engineering or solutions architecture career.

What you'll actually do

• Client-embedded delivery. Sit with clients, onsite or remote, during project and improvement engagements. Understand their workflow well enough to build the fix live, not write a spec and disappear.
• Automation and workflow configuration. Build and adapt automated workflows and AI-assisted tools using our internal platform, configured to each client's specific processes and systems.
• Integration and scripting. Light to moderate scripting work bridging client data into our platform, calling APIs, and troubleshooting integration faults when something breaks mid-engagement.
• Documentation and handoff. Document what you built in our internal knowledge base so colleagues can maintain it without you in the room.
• Feedback to the platform team. Flag gaps in our internal tooling back to the team building it. Every engagement should make the platform better, not just the client.

What you'll bring

Core

• 1 to 2 years in a role that combined coding or scripting with direct client or stakeholder contact (junior developer, solutions engineer, technical support engineer, implementation consultant, similar)
• Working Python (or similar) and genuine comfort calling and consuming REST APIs
• Confidence explaining a technical decision to a non-technical client in the room, not just in a ticket
• Real interest in applied AI and automation, not just enthusiasm for the buzzword

Nice To Have

• Exposure to common workplace and business systems (email platforms, accounting tools, ticketing systems)
• Experience with low-code or automation/workflow platforms
• Things you've actually shipped and can talk through, side projects included

What we offer

Compensation and growth.

Competitive salary based on experience. This is a deliberately associate-level entry point into client-embedded technical work, with an explicit path to Senior Client Solutions Engineer and Solutions Architect as our practice grows. You'll be mentored directly by the senior engineers who built our internal platform.

Work environment.

Hybrid, based out of our North Perth office, with flexibility built around client site visits.

The team.

You're joining the team building Epic IT's AI-first capability, working alongside the engineers and architects who built the tools you'll be deploying, not a support queue reporting up to someone else's roadmap.

What this role isn't.

Not a helpdesk role. Not a sales engineer who demos and hands off to someone else. Not a role where you write the spec and wait for another team to build it. You build it, in front of the client, with our platform behind you.