Dev Ops Engineer

IE Digital; City of Melbourne; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Flexible work options

Laptop and monitor provided

Life leave 15 days/year

Paid parental leave

Quarterly training days

Feedback and learning program

Team social and cultural events

Job summary

IE Digital is seeking a hands-on DevOps Engineer to join our Application Support team. You will keep client Azure-hosted apps running, support Sitecore CMS platforms and .NET Core APIs, and build NewRelic dashboards to proactively monitor performance.

You will respond to incidents (including after hours for P1s), unblock releases, and help shape a better development experience as we transition from the previous provider.

Qualifications

• Hands-on DevOps experience in application support environments.
• Experience with Azure hosted apps and Sitecore CMS a plus.
• Knowledge of NewRelic monitoring and incident response.

Responsibilities

• Keep client applications hosted on Azure reliably running.
• Support Sitecore CMS platforms and .NET Core APIs.
• Build NewRelic dashboards to monitor performance.
• Respond to incidents, including after hours for P1s.
• Unblock releases and reduce friction for delivery teams.
• Balance daily ops with longer-term platform improvements.
• Help shape a better development experience when transitioning from the prior provider.

Skills

NewRelic monitoring

Sitecore CMS

Bitbucket source control

Next.js

React

TypeScript

Polyglot engineering

Tools

Azure

Sitecore CMS

Postman

PagerDuty

ServiceNow

Job description

(i.e.,) are currently looking for a DevOps Engineer to join our Application support team for one of our enterprise clients and help keep their digital delivery teams unblocked and shipping reliably. This role is designed to be hands-on, practical, and focused on keeping systems running smoothly while we build a better way of working.

The salary band for this role: $110,000 - $140,000 (Inclusive of Superannuation)

About the opportunity

As a Consultant in our DevOps Application Support discipline, your primary role is to support and improve the systems that keep our client's digital delivery teams moving, from pipelines through to the incidents that pop up along the way. An important part of your role is also to help the team find better ways of working to support software delivery engineers.

You will sit within a cross-functional team to support with:

• Keeping our client's applications (hosted on Azure environments) running reliably
• Supporting the Sitecore CMS platforms and the .NET Core APIs behind them
• Building NewRelic dashboards to proactively monitor the system performance
• Responding to and resolving incidents, including after hours when a P1 comes in
• Working alongside delivery teams to unblock releases and smooth out friction points
• Balancing day-to-day support and operations with longer-term platform improvements
• Helping build a better way of working and development experience as the team takes over from the outgoing provider

We value demonstrated experience in two or more of the following areas:

• Bitbucket for source control
• NewRelic monitoring
• Sitecore CMS and the .NET Core APIs that support it
• Next.js, React, and TypeScript, ideally alongside Storybook and Chromatic
• A broad, polyglot approach to engineering, since this role touches a wide range of tools and systems

It would also help if you've used tools like Azure AppInsights, Postman, PagerDuty or ServiceNow, though we don't expect experience across all of them.

About You

• You're analytical, and you enjoy getting to the bottom of a problem rather than patching over it
• You communicate clearly, whether you're explaining an incident to a delivery team or flagging a risk early
• You stay steady when priorities shift fast, a P1 incident will always take priority over planned work
• You're comfortable moving between hands-on support and longer-term improvement work
• You're happy to be part of an on-call roster (approx 1 week per month) and respond to incidents outside business hours when needed
• You take ownership of problems rather than waiting to be told what to do
• You collaborate well, and you're just as comfortable supporting teammates as you are working independently
• You're curious about new tools and technologies, and you pick things up quickly across a broad stack

The Consultant We Value

We value talent who put our clients first - always - with humility, sharp intellect, and unwavering integrity. A servant leader at heart, they earn trust through action, respect privacy, and consistently leave things better than they found them. Fuelled by a growth mindset and lifelong learning, they adapt with intention and evolve through structured innovation. They listen deeply, share openly, align swiftly, and go boldly. Analytical and curious, they lead with initiative, form strong points of view rooted in insight and innovation, and have the courage to challenge the status quo for the better. This is the consultant who not only delivers, but inspires.

Why Us?

(i.e.,), the Innovation and Experience company is a full service product consultancy accelerating growth for some of Australia's most successful businesses (a sample is on our website - take a look for some recent work). (i.e.,) employs 60+ people working in cross functional teams to innovate and deliver outcomes powered by a product mindset, design thinking and Agile delivery.

Work flexibility and work-life balance are core values within our DNA, and central to our success in creating 'one (i.e.,)'. Each team member has opportunities to work on unique and exciting projects while developing their skills and shaping their career.

Some of our benefits include:

• Flexible work options
• Home technology set up with laptop and monitor
• Generous leave programs including 15 days life leave per year and paid parental leave
• A focus on growth and training - training days every quarter, a structured feedback and goal setting program and tailored learning and development experiences
• A work environment that aims to bring people together to celebrate both socially and culturally