Client-Facing AI Solutions Engineer (Hybrid)

Epic IT – Managed AI - IT - Cybersecurity; City Of Vincent; Hybrid; AUD 70,000 - 100,000; Full time

Job summary

Epic IT – Managed AI - IT - Cybersecurity in Perth is seeking an associate-level Client Solutions Engineer to work directly with clients, deploying AI-driven automation using our in-house platform. You’ll sit with clients, understand goals, and tailor solutions in real time.

You’ll be involved in automation, API integrations, and scripting while collaborating with a team that mentors you toward senior client engineering or solutions architecture as the practice grows.

Qualifications

• 1 to 2 years in a role that combined coding or scripting with direct client or stakeholder contact.
• Working Python (or similar) and genuine comfort calling and consuming REST APIs.
• Confidence explaining a technical decision to a non-technical client in the room.
• Real interest in applied AI and automation, not just enthusiasm for the buzzword.

Responsibilities

• Client-embedded delivery. Sit with clients, onsite or remote, during project engagements and build the fix live.
• Automation and workflow configuration. Build and adapt automated workflows using our internal platform.
• Integration and scripting. Light to moderate scripting bridging client data into our platform via APIs.
• Documentation and handoff. Document built work in the internal knowledge base for future maintenance.
• Feedback to the platform team. Identify gaps and relay improvements from engagements.

Skills

Python

REST APIs

Client-facing

Automation

Scripting

Job description

Epic IT – Managed AI - IT - Cybersecurity in Perth is seeking an associate-level Client Solutions Engineer to work directly with clients, deploying AI-driven automation using our in-house platform. You’ll sit with clients, understand goals, and tailor solutions in real time.

You’ll be involved in automation, API integrations, and scripting while collaborating with a team that mentors you toward senior client engineering or solutions architecture as the practice grows.