Client Services Support Officer

Department of Justice and Community Safety; Geelong; On-site; AUD 62,000 - 80,000; Full time

Job summary

Western Plains Correctional Centre in Barwon South West - Greater Geelong is seeking a client services support officer on a casual basis to help keep essential prison services running on site, including weekends and public holidays. You will provide helpful customer service to people in custody, staff and visitors, and assist with mail, property handling, and secure checks.

You will also process money and accounts, order supplies, and help organise safe transport within the prison.

Qualifications

• No mandatory qualifications required.
• Experience with customer service is beneficial.

Responsibilities

• provide helpful customer service to people in custody, staff and visitors
• manage mail and personal property through secure checks, storage and delivery
• process money and account transactions while keeping accurate records
• order supplies, check stock and support the prison shop
• organise safe transport of people and goods within the prison.

Skills

Customer service

Mail handling

Money processing

Stock control

Office software

Tools

Prison systems

Office software

Job description

Occupation: Prison and corrective services

Location: Barwon South West - Greater Geelong

Reference: VG/10261OCTOBER2026

At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.

We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation, or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you.

The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.

For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers

We’re proud of the important work we do across Victoria. Want to be part of it?

• Help deliver essential services at Western Plains Correctional Centre.
• Build your skills as you rotate through different service areas.
• Support people in custody, prison staff and visitors each day.
• Gain hands-on experience that prepares you for greater responsibility.
• Casual role earning $62,104 - $79,753 per year, plus super.

About us

Western Plains Correctional Centre is a modern, maximum-security prison focussed on rehabilitation, housing up to 1248 people in custody.

Western Plains features multi-purpose infrastructure which is adaptable to the evolving needs of Corrections Victoria and the people in our care.

Modern amenities include medical wards, a cultural centre, and vocational training facilities.

What you will do

As client services support officer, you will help keep essential prison services running smoothly.

You will work mainly on site, including weekends and public holidays, with direct contact with people in custody.

You will:

• provide helpful customer service to people in custody, staff and visitors
• manage mail and personal property through secure checks, storage and delivery
• process money and account transactions while keeping accurate records
• order supplies, check stock and support the prison shop
• organise safe transport of people and goods within the prison.

About you

You do not need a mandatory qualification for this role.

You should also have:

• knowledge of relevant laws, policies and procedures
• sound computer skills, including using office software or prison systems
• an understanding of stores, warehousing and workplace safety
• a respectful, flexible approach to helping customers, solving problems and working with people from diverse backgrounds.

Aboriginal and/or Torres Strait Islander (Aboriginal) people are strongly encouraged to apply. Learn more about our Aboriginal workforce strategy.

IMPORTANT INFORMATION:

Child safe statement of commitment

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.

The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.

Applications close Tuesday 17 November 2026 at 11.59pm