Client Services Support Officer

Department of Justice and Community Safety VIC; Lara; Presencial; AUD 62.000 - 80.000; Jornada completa

Descripción de la vacante

Department of Justice and Community Safety VIC – Lara VIC is seeking a client services support officer for Western Plains Correctional Centre. You will work on site, including weekends and public holidays, engaging directly with people in custody to keep essential services running smoothly.

You will be responsible for customer service, mail and property checks, money transactions, stock control and safe transport within the prison, contributing to a secure and respectful environment.

Formación

• Knowledge of relevant laws, policies and procedures.
• Sound computer skills, including office software or prison systems.
• Understanding of stores, warehousing and workplace safety.
• Respectful, flexible approach to helping customers and colleagues.

Responsabilidades

• Provide helpful customer service to people in custody, staff and visitors.
• Manage mail and personal property through secure checks, storage and delivery.
• Process money and account transactions with accurate records.
• Order supplies, check stock and support the prison shop.
• Organise safe transport of people and goods within the prison.

Conocimientos

Legal knowledge

Computer skills

Stores & warehousing

Customer service mindset

Descripción del empleo

Department of Justice and Community Safety VIC – Lara VIC

• Build your skills as you rotate through different service areas.
• Support people in custody, prison staff and visitors each day.
• Gain hands-on experience that prepares you for greater responsibility.
• Casual role earning $62,104 - $79,753 per year, plus super.

About us

Western Plains Correctional Centre is a modern, maximum-security prison focussed on rehabilitation, housing up to 1248 people in custody.

Western Plains features multi-purpose infrastructure which is adaptable to the evolving needs of Corrections Victoria and the people in our care.

Modern amenities include medical wards, a cultural centre, and vocational training facilities.

What you will do

As client services support officer, you will help keep essential prison services running smoothly.

You will work mainly on site, including weekends and public holidays, with direct contact with people in custody.

You will:

• provide helpful customer service to people in custody, staff and visitors
• manage mail and personal property through secure checks, storage and delivery
• process money and account transactions while keeping accurate records
• order supplies, check stock and support the prison shop
• organise safe transport of people and goods within the prison.

About you

You do not need a mandatory qualification for this role.

You should also have:

• knowledge of relevant laws, policies and procedures
• sound computer skills, including using office software or prison systems
• an understanding of stores, warehousing and workplace safety
• a respectful, flexible approach to helping customers, solving problems and working with people from diverse backgrounds.

To learn even more about this role, please read the position description. If you have any further questions, feel free to email Daniel Lewis at ************@justice.vic.gov.au.

Aboriginal and/or Torres Strait Islander (Aboriginal) people are strongly encouraged to apply. Learn more about our Aboriginal workforce strategy.

IMPORTANT INFORMATION:

Child safe statement of commitment

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.