Client Services Support Officer

Department of Justice and Community Safety; Australia; On-site; AUD 62,000 - 80,000; Full time

Job summary

The Department of Justice and Community Safety in Victoria is seeking a client services support officer for Western Plains Correctional Centre. You will support people in custody, visitors and staff while keeping services safe, accurate and timely.

No specific qualification is required and you will work across mail, property, finance, transport and customer service, gaining broad experience in a modern correctional setting.

Qualifications

• No specific qualification required for this role.
• Knowledge of relevant laws, policies, procedures, guidelines and regulations.

Responsibilities

• Maintain accurate prisoner property records, stores and prisoner finance records.
• Deliver mail and support safe, secure property processes.
• Coordinate internal transport and deliver nominated items across the prison.
• Provide helpful customer service to visitors, staff and people in custody.
• Process accounts, update records and collect information for basic reports.

Skills

Customer service

Communication

Problem solving

Tools

E Justice

PIMS

Oracle

Job description

At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place. We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you. The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon. If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don’t hesitate to get in touch with the contact person listed on this ad. For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers We’re proud of the important work we do across Victoria.

Want to be part of it?

• Support vital prison services that help keep daily operations running.
• Work across mail, property, finance, transport and customer service.
• Build broad skills as you rotate through different service areas.
• Gain valuable experience in a modern correctional setting.

Ongoing, full-time role earning $62,104 - $79,753 per year, plus super.

What you will do

As client services support officer, you will provide essential services at Western Plains Correctional Centre. You will support people in custody, visitors and staff while keeping services safe, accurate and timely.

• maintain accurate prisoner property records, stores and prisoner finance records
• deliver mail and support safe, secure property processes
• coordinate internal transport and deliver nominated items across the prison
• provide helpful customer service to visitors, staff and people in custody
• process accounts, update records and collect information for basic reports.

About you

No specific qualification is required for this role. You should have knowledge of relevant laws, policies, procedures, guidelines and regulations.

You should also have:

• computer skills and knowledge of Corrections Victoria systems such as E Justice, PIMS or Oracle
• an understanding of stores and warehousing operations
• knowledge of occupational health and safety practices
• strong customer service , communication and problem-solving skills.

To learn even more about this role, please read the position description.

If you have any further questions, feel free to email Daniel Lewis at [e-mail].

Aboriginal and/or Torres Strait Islander (Aboriginal) people are strongly encouraged to apply. Learn more about our Aboriginal workforce strategy.

IMPORTANT INFORMATION: Child safe statement of commitment

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.