Client Services & Practice Administration Specialist

Andresen McCarthy Partners; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

Andresen McCarthy Partners is seeking an experienced Practice Administration & Client Services Officer to join our team in Eltham, Victoria. The role covers reception, client services, ASIC administration, billing support and broader practice operations.

You will work closely with the Office Manager, accountants and partners, managing workload, following procedures and providing reliable support across the firm. Previous experience in accounting or professional services is highly regarded.

Qualifications

• Professional in their approach with strong administration and client service skills.
• Confident communicating with clients by phone and email.
• Highly organised, detail-focused and able to manage competing priorities.

Responsibilities

• Manage shared reception and telephone duties, assist with client enquiries and appointments.
• Maintain client records in XPM and assist with onboarding/offboarding and signing documents.
• Handle routine ASIC administration including annual reviews and company changes; escalate complex matters.
• Assist with invoicing and follow up on outstanding accounts with calls and emails.
• Provide general administrative support to accountants, managers and partners.
• Follow established procedures to ensure smooth day-to-day office operations.
• Grow involvement in other administration areas over time.

Skills

Administration

Client services

Organisation

Communication

Attention to detail

Xero Practice Manager (XPM)

Tools

Xero Practice Manager (XPM)

Job description

Andresen McCarthy Partners is seeking an experienced Practice Administration & Client Services Officer to join our team in Eltham, Victoria. The role covers reception, client services, ASIC administration, billing support and broader practice operations.

You will work closely with the Office Manager, accountants and partners, managing workload, following procedures and providing reliable support across the firm. Previous experience in accounting or professional services is highly regarded.