Client Services Officer

Lifecare; Western Australia; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Work-life balance

Extra leave

Discounted health insurance

Car leasing packages

Milestone recognition

Brand exposure

Job summary

Lifecare is seeking a Client Services Officer to join our Homecare team in Cloverdale. This full‑time role provides essential clerical support to our Allied Health team, handling calls, emails, patient records and scheduling while delivering a friendly, patient‑focused service.

You will enter new patient records into our database, assign practitioners, maintain orderly file storage, and contribute to team meetings.

Qualifications

• Excellent customer service skills.
• Professional and friendly telephone manner.
• Strong time management and multitasking abilities.
• Enjoy working in a team environment.
• Clear written and verbal communication skills.

Responsibilities

• Provide responsive and efficient clerical services to the team, stakeholders and the public.
• Handle telephone and email enquiries.
• Set up new patient records into the database.
• Schedule appointments for patients and assign practitioners.
• Maintain storage of patient records.
• Participate in team meetings.

Skills

Customer service

Telephone etiquette

Time management

Team player

Written communication

Verbal communication

Job description

• Site Address: 193 Wright Street, CLOVERDALE, WA, 6105
• Job Function Group: Health
• Job Function: Administration
• Employment Type: Full Time

Job Description

Lifecare is seeking a Client Services Officer to join our dedicated Homecare team and positively contribute to the exceptional care of our patients. This is a full-time role working to support our Allied Health team in Cloverdale.

In this role you will provide responsive and efficient clerical services to our team members, stakeholders and the general public, including telephone and email communication enquiries, you will be required to set up new patients records into our database, and schedule appointments for our patients and assigning practitioners to patients, you will also be required to maintain appropriate storage of patient records and to participate in team meetings.

This is a Monday to Friday role working 9am to 5pm, weekends are yours to enjoy, you will enjoy working in a friendly and welcoming team, where you will receive full on the job training, our office is accessible to public transport or if you're driving to work we have free onsite parking.

What's in it for you?

As a valued member of the Lifecare team, you will benefit from:

• Worklife balance, no weekends and set working hours
• Access to purchase additional leave
• Discounted health insurance
• Car leasing packages
• Service Milestone Recognition
• Ability to experience the various APM Group Health brands to broaden your skill set and career growth

Thinking about applying? Here's what we're looking for:

• Passionate about delivering great customer service
• Professional and friendly telephone manner
• Excellent time management skills and ability to multitask
• Enjoy working in a team environment
• Excellent written and verbal communication skills
• National Police Check is required

About Lifecare Homecare

Lifecare Homecare is part of the Lifecare network, which is part of the wider APM Group. With a service footprint in WA, Vic and NSW, Lifecare Homecare is a leading provider of community allied health services nationally. We are outcome-focused, working towards meaningful goals that our client's set for themselves, all in a person-centred manner, supporting their choice and dignity, whilst supporting our practitioners with a comprehensive induction, professional development opportunities and a very well-structured mentorship program.

Mobilise Your Potential - Join a team where movement matters—yours and your patients.

We're committed to Equality, Diversity and Inclusivity

We welcome all people to join our team, including people from Aboriginal and Torres Strait Islander communities, living with disability, all gender identities, LGBTQIA+, people of any socioeconomic status, of any age, race, national origin or ethnicity. We believe each person's uniqueness makes us even better at the work we do.