Client Services Officer

Anglicare; Nowra; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Salary packaging up to $15,900 tax‑ex‑

Professional development and training

Exclusive retailer discounts

Employee Assistance Program

Fitness Passport with gym discounts

Job summary

Anglicare Nowra is seeking a Client Services Officer to be the welcoming first point of contact, providing professional reception and administrative support to keep the site running smoothly.

You will connect clients with Anglicare services, manage records, respond to enquiries, maintain confidentiality, and support the Site Operations Manager. A police check and Working with Children Check are required.

Qualifications

• Experience in an administration or Client Services Officer role.
• Exceptional interpersonal and communication skills.
• Ability to work with vulnerable clients and maintain confidentiality.
• Experience using CRM systems and Microsoft Teams.

Responsibilities

• Welcome clients and visitors in a warm, professional manner.
• Respond to enquiries and connect people with Anglicare services.
• Maintain confidentiality of sensitive client information.
• Support day-to-day site operations including sign-in processes, supplies, mail, contractors, rooms, equipment and maintenance requests.
• Provide administrative support to the Site Operations Manager and onsite programs.
• Identify safety concerns and escalate appropriately while maintaining professional boundaries.
• Help identify opportunities to improve administration and the overall functioning of the site.

Skills

Administration experience

Client Services

Interpersonal skills

Tools

CRM systems

Microsoft Teams

Job description

Transform lives, every single day Do you want a career that means more? At Anglicare Sydney, we bring the strength, the support and the strategy to make it happen. For over 170 years, Anglicare has been serving people in need. We began because people saw a need and were compelled to make a difference, and that purpose continues today. Our vision is simple yet powerful: Jesus Christ honoured, lives enriched and communities strengthened.

As our Client Services Officer, you’ll be the welcoming first point of contact for people accessing our services at our Nowra site, providing professional reception and administrative support while helping create a calm, respectful and organised environment. Many of the people you meet may be experiencing challenging circumstances, crisis or complex needs. Your ability to communicate with warmth, sensitivity and professionalism will help ensure every person feels welcomed and respected from the moment they arrive.

Your opportunity

Working within our Community Services team, you’ll combine front‑desk client service with practical administrative support to help keep the site and its programs running smoothly. You’ll welcome clients and visitors, respond to enquiries and help connect people with appropriate Anglicare services. You’ll also support day-to‑day site administration including records management, supplies, contractors, mail, rooms, equipment, property maintenance and general operational support.

With integrity and compassion, you will:

• Welcome clients and visitors in a warm, professional and courteous manner.
• Respond to general enquiries and help connect people with relevant Anglicare services.
• Communicate calmly and effectively with vulnerable clients, including people who may be experiencing crisis or complex circumstances.
• Maintain confidentiality and appropriately manage sensitive client information, records and documentation.
• Support day-to-day site operations including sign-in processes, supplies, mail, contractors, rooms, equipment and maintenance requests.
• Provide general administrative support to the Site Operations Manager and onsite programs.
• Identify and appropriately elevate safety concerns while maintaining professional boundaries.
• Help identify opportunities to improve administration and the overall functioning of the site.

What you’ll bring

You’re warm, organised and professional, with the ability to make people feel welcome while maintaining appropriate boundaries. You understand that great client service looks different when someone may be vulnerable or experiencing a difficult time. You can listen, respond calmly and sensitively, and know when an issue needs to be escalated. You’re also an organised administrator who can manage competing priorities, work across multiple programs and build positive relationships with clients, colleagues and external stakeholders.

You will also bring:

• Demonstrated experience in an administration and/or Client Services Officer role within a similar environment.
• Exceptional interpersonal skills and the ability to work effectively with people from diverse backgrounds and life experiences.
• Ability to communicate effectively with vulnerable clients.
• Ability to remain calm in challenging situations and maintain professional boundaries.
• Strong organisational skills and the ability to manage competing priorities.
• Experience using CRM systems and Microsoft Teams.
• Ability to work collaboratively across multiple programs and services.

The successful candidate will also be required to meet Anglicare’s probity requirements, including a Police Check and Working with Children Check.

Why Anglicare?

We provide meaningful opportunities and choice, both for the individuals and communities we support and the dedicated people here who make it happen. At Anglicare, you’ll get the security, stability and opportunities that come with a strong, well‑established organisation that’s ready for the future. You’ll belong to a community of kind, humble and respectful people of all faiths and backgrounds.

On top of that, here are just some of the tangible benefits you will enjoy in a career with us:

• Salary packaging – up to $15,900 of your income tax free, plus up to $2,650 for meals and entertainment.
• Ongoing professional development and training to advance your career.
• Exclusive discounts to over 400 retailers.
• Employee Assistance Program and Fitness Passport with discounts to over 800 gyms for you and your family.

We’re many services, with one purpose – to meet people where they are and walk with them. As a Client Services Officer, you’ll help bring that purpose to life through every interaction – creating a welcoming environment, connecting people with support and helping our Community Services teams deliver services effectively.

Anglicare is as wonderfully diverse as the customers and communities we support. While we are guided by our Christian‑based values, our team includes people of all faiths and backgrounds who share our commitment to serving others, and we value the diverse perspectives they bring.

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, as well as people of all ages, genders, abilities and cultural backgrounds.

Application Close Date: October 31, 2026

Do you want a career that means more? We bring the strength, the support and the strategy to make it happen. At Anglicare, we’re building a future where every voice counts. We celebrate diversity, champion equity, and foster a culture of belonging - because your unique perspective helps shape stronger communities. Joining our team means becoming part of a values‑led community, committed to transforming lives across aged care, housing, mental health, disability and family services. Here, you'll find the stability and support to build a meaningful career while making a positive impact in the lives of our society’s most vulnerable people. Because your passion for helping others deserves a home where it can truly flourish. Anglicare is where you can do the best work of your life.

Your rewards and benefits

We believe that caring for others starts with caring for our people. Because you put so much heart into helping the most vulnerable in our community, we're committed to supporting you to thrive both professionally and personally. Here, we recognise that meaningful work deserves meaningful support. So, we've designed a comprehensive package of rewards and benefits that reflect our values and make a real difference to your life. We support your career by investing in your growth, balance and security through professional development opportunities. We also offer competitive salary packaging, wellbeing programs and generous discounts for you and your family.

Staff Rewards

Enjoy access to our staff rewards portal, with exclusive discounts to over 400 retailers, free wellbeing resources and more.

Salary Packaging Pay less tax on your income and increase your take‑home pay!

With salary packaging, up to $15,900 of your income is tax free. You can also spend up to $2,650 on accommodation, meals and entertainment tax free!

Employee Assistance Program

In addition, our confidential Employee Assistance Program provides free counselling as you need it.

Employee Referral Program

Be rewarded with a $1,200 incentive every time you help us find the right person for a permanent role! Simply go to our careers page, refer a friend for a permanent role, and if they're hired, you’ll receive an additional $1,200 (taxable) payment when they reach six months of service.

Formal Recognition

The Performance Review process supports your professional goals through ongoing conversations and feedback from your manager. Your Annual Review Conversation provides an opportunity to formally recognise and reward outstanding performance through career progression, skill development and secondment.