Client Services Officer

Relationships Australia; Darwin; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

5 weeks annual leave

PD funding

Wellbeing support

Salary packaging

Community impact

Job summary

Relationships Australia NT is seeking a Client Services Officer in Darwin to act as the friendly first point of contact, handling reception, phone inquiries and light administration.

In a busy front office, you will help clients access services, manage appointments, maintain records and handle confidential information with sensitivity and professionalism. The role supports managers and staff and offers meaningful community impact.

Qualifications

• Experience in administrative or client service support in a busy environment.
• Strong organizational skills with ability to prioritise deadlines.
• Confident and professional telephone manner and distress support.
• Ability to build positive relationships with clients and stakeholders.

Responsibilities

• Provide welcoming reception and respond to calls.
• Explain services, fee structures and payment options.
• Coordinate appointments and maintain records.
• Handle sensitive information with care.
• Provide general admin support including minutes and spreadsheets.
• Support fee administration and follow up outstanding accounts.
• Follow front office procedures and update documentation.
• Assist with events and admin support to managers.

Skills

Verbal communication

Written communication

Microsoft Office

Client management systems

Job description

Job Description

Full Time – Ongoing

SCHADS Level 2

As a Client Services Officer, you will be a welcoming and supportive first point of contact for individuals and families who are accessing our service while providing reception, telephone and administrative support across the organisation.

Working in a busy and rewarding environment, you will help clients navigate our services, manage appointments and ensure the smooth day-to-day operation of our front office. You will interact with people from diverse backgrounds, including those who may be experiencing challenging or sensitive circumstances, so a compassionate approach, sound judgement and excellent communication skills are essential.

What you will be doing

• Providing a welcoming reception service and responding to incoming telephone enquiries.
• Assisting clients to understand available services, fee structures and payment options.
• Coordinating client appointments and maintaining accurate records, statistics and client information.
• Handling sensitive and confidential information with care and professionalism.
• Providing general administrative support, including preparing correspondence, meeting minutes and spreadsheets.
• Supporting client fee administration and following up outstanding accounts as required.
• Following established front office procedures and contributing to the review and updating of relevant documentation.
• Assisting with organisational events and providing administrative support to managers and staff.

What you will bring

You will be proactive and organised, enjoy working with people and contributing to a supportive team environment. You will be able to manage competing priorities, communicate confidently and respond with sensitivity and professionalism when working with people who may be distressed or vulnerable.

You’ll also have:

• Demonstrated experience in administrative or client service support within a busy environment.
• Excellent verbal and written communication skills, including a confident and professional telephone manner, with the ability to support people experiencing distress.
• Strong organisational skills and the ability to prioritise competing workloads and deadlines.
• Confidence using Microsoft Office and client management systems.
• The ability to build positive relationships with clients, colleagues and other stakeholders.
• Initiative, flexibility and the ability to work effectively in a busy environment.
• A commitment to culturally safe, trauma-informed and client-centred practice.

Experience in the community services, health or not-for-profit sector will be highly regarded.

Relationships Australia NT is accredited as a Safeguarding Children organisation with the Australian Childhood Foundation. Therefore, all staff working at RA-NT are required to complete training regarding Safeguarding Children and mandatory reporting upon induction at RA-NT. Staff need to commit to the RA-NT Code of Conduct and all Safeguarding Children related policies.

Why Join Relationships Australia NT?

Make a meaningful difference while enjoying a workplace that truly supports you—professionally, personally, and culturally. At RA-NT, you’ll be part of a passionate team committed to strengthening communities across Central Australia. We offer:

• Generous leave benefits – Enjoy 5 weeks annual leave plus 17.5% leave loading, along with 3 days additional paid Christmas closure days to unwind
• Investment in your growth – Access up to $3,000 PD funding annually
• Strong wellbeing support – Benefit from our Employee Assistance Program, one paid Wellness Day each year, and regular cultural and wellbeing events.
• Attractive salary packaging – Maximise your take-home pay with up to $15,899 tax-free per year, plus $2,650 in meal and entertainment benefits.
• Community impact – Be part of a purpose-driven organisation making a real, lasting difference for individuals, families, and communities across the region.

Relationships Australia NT encourages applications from people of all ages, nationalities, abilities and cultures – including Aboriginal & Torres Strait Islander peoples, CALD, the LGBTQI+ community and people living with disability. We are happy to adjust our recruitment process to support your accessibility needs.