Client Services Officer

Danny Met Sally; City of Melbourne; On-site; AUD 60,000 - 75,000; Full time

Job summary

Danny Met Sally, based in Abbotsford, is seeking a Client Services Officer to support clients with NDIS services including In-Home Supports, SIL, respite and community participation. You will manage a caseload, collaborate with families and stakeholders, and ensure compliant, high-quality service delivery.

Essential requirements include NDIS sector experience, strong communication and negotiation skills, organisation, and a valid driver's licence.

Qualifications

• Experience in the NDIS sector, ideally within case management.
• Excellent communication and negotiation skills.
• Highly organised with exceptional attention to detail and the ability to manage multiple priorities.
• NDIS Worker Screening Check
• Valid Driver's Licence

Responsibilities

• Hands-on, case management role supporting clients across onboarding to ongoing care.
• Coordinate with Client Services, rostering, finance, recruitment, housing and operations to meet client requirements.
• Build trust with clients and families; provide exceptional service delivery across NDIS supports.

Skills

NDIS experience

Case management

Communication skills

Negotiation skills

Organised

Driver's license

NDIS Worker Screening Check

Self-starter

Job description

About Us
At Danny Met Sally, we're not your average disability service provider- we're a national premium provider with heart. Our mission is simple: to deliver the kind of care, respect, and support we'd want for our own family (Danny) or closest friend (Sally).
Whether you're a client, a team member, a family member, or just passing through our doors, you matter. We're committed to creating a supportive, inclusive environment where everyone feels valued and empowered.
To find out more about our story, visit:dannymetsally.com.au
The Role

This is a permanent Full-Time role based in our Abbotsford Office.
At Danny Met Sally, we're on a mission to deliver the highest standard of client care and support within the NDIS space. We're looking for a Client Services Officer to join our team and work closely with our amazing Client Services, and broader team. This is a hands-on, case management role where every day is an opportunity to create positive impact.
As our new Client Services Officer, you'll play a key role in supporting our clients through exceptional service delivery across:

NDIS Support Areas: Including In-Home Supports, Supported Independent Living (SIL), Respite, and Community Participation.

Relationship Building: Engage with clients, their families, and other stakeholders to build trust and ensure satisfaction. Regularly check in with clients both over the phone and in person.

Participant Support: From onboarding to ongoing case management, you'll be a steady, supportive presence for the participants in your caseload.

Compliance & Quality Assurance: Support all aspects of onboarding and service delivery- including with care plans, assessments, and documentation, ensuring everything meets NDIS standards. Monitoring of participant progress notes and manage any areas of concern.

Ensure clear communication with all departments including rostering coordinators, finance, recruitment, housing and operations to ensure client requirements are understood and delivered aligned to the DMS values

Liaise with Client Services to continually improve and develop processes and documentation aligned within the role

About You
You're not just looking for a job, you're looking for a place where you can grow and inspire.
Most importantly, you align with our values:
Integrity. Empathy. Creative. Inspire. Mindfulness. Bold.
Essential Requirements

Experience in the NDIS sector, ideally within case management, with an understanding of NDIS funding, planning, and service delivery models

Self-starter who likes to leave things better than the way you find them

NDIS Worker Screening Check

Excellent communication and negotiation skills

Highly organised with exceptional attention to detail and the ability to manage multiple priorities

Valid Driver's Licence

If you meet the above criteria, we would love to hear from you.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• What's your expected annual base salary?
• How much notice are you required to give your current employer?
• Do you have a current NDIS Worker Screening Check?
• Do you have Case Management experience?

Social & Welfare Services 101-1,000 employees

At Danny Met Sally, we're not your average disability service provider. We're a national, premium provider with heart and purpose.

Our philosophy is simple: deliver the highest standard of care and commitment we would expect for our own family and closest friends.

With more than 700 dedicated support workers, administration, and client care staff across Australia, and growing, Danny Met Sally is proud to support individuals and communities nationwide.

Whether you're a client, a team member, a family member, or simply stepping through our doors, you matter. We're deeply committed to fostering a supportive and inclusive environment where everyone feels valued, respected, and empowered.

At Danny Met Sally, we're not your average disability service provider. We're a national, premium provider with heart and purpose.

Our philosophy is simple: deliver the highest standard of care and commitment we would expect for our own family and closest friends.

With more than 700 dedicated support workers, administration, and client care staff across Australia, and growing, Danny Met Sally is proud to support individuals and communities nationwide.

Whether you're a client, a team member, a family member, or simply stepping through our doors, you matter. We're deeply committed to fostering a supportive and inclusive environment where everyone feels valued, respected, and empowered.

What can I earn as a Client Services Officer