Client Services Officer

Mobile Rehab Australia Pty; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Job summary

Mobile Rehab Australia Pty is seeking a Client Services Officer based in Stafford to ensure seamless onboarding, scheduling, and responsive service delivery to clients receiving home-based allied health support. You will manage funding approvals, prepare service agreements, and maintain accurate client records across funding streams while liaising with stakeholders to support positive client outcomes.

An experienced, detail-focused communicator with CRM and scheduling software proficiency will

Qualifications

• 3+ years of experience in customer service, administrative coordination, or intake roles within health, disability, community care, or aged care sectors.
• Funding scheme knowledge is highly desirable.
• Strong proficiency in CRM systems, client databases, and scheduling software, with a proven ability to maintain high data accuracy and attention to detail in a fast-paced, high-volume environment.
• Exceptional written and verbal communication skills, with demonstrated capability in building rapport and engaging effectively with varied stakeholders.

Responsibilities

• Client Onboarding, Intake & Scheduling: Manage client intake and onboarding processes from initial enquiry to first appointment.
• Funding & Documentation Compliance: Prepare, verify, and execute service agreements, service quotes, and funding checks across Support at Home, DVA, NDIS and private funding streams. Maintain accurate records of client information, funding allocations, and approved treatment plans in the client management database.
• Stakeholder Liaison & Relationship Management: Respond promptly and empathetically to enquiries via phone, email, and digital channels while fostering strong external B2B relationships.
• Serve as a trusted advisor and escalation point, resolving complex enquiries with empathy, composure, and a dedicated focus on client outcomes.

Skills

Customer service

Scheduling

CRM systems

Data accuracy

Communication skills

Tools

CRM systems

Scheduling software

Client databases

Job description

About Us

Mobile Rehab is an established provider of allied health services, encompassing physiotherapy, occupational therapy, podiatry, dietetics, and remedial massage therapy. Our clinicians deliver specialised, mobile care to clients directly within their homes.

The Opportunity

Become part of a tight-knit, supportive team where your efforts have a direct and meaningful impact. Built on a foundation of mutual respect, flexible working arrangements, and active peer support, Mobile Rehab brings together three decades of industry experience with a contemporary workplace culture that values your well-being as highly as our clients'.

The Client Services Officer plays a pivotal role in ensuring the delivery of exceptional service to our clients. Based in Stafford with on-site parking, this position is responsible for facilitating client onboarding, maintaining efficient appointment scheduling, overseeing funding approvals and service agreements and delivering exceptional customer service.

Key Responsibilities:

• Client Onboarding, Intake & Scheduling:Manage client intake and onboarding processes from initial enquiry to first appointment .
• Funding & Documentation Compliance:Prepare, verify, and execute service agreements, service quotes, and funding checks across Support at Home, DVA, NDIS and private funding streams . Maintain accurate records of client information, funding allocations, and approved treatment plans in the client management database .
• Stakeholder Liaison & Relationship Management:Respond promptly and empathetically to enquiries via phone, email, and digital channels while fostering strong external B2B relationships .
• Serve as a trusted advisor and escalation point, resolving complex enquiries with empathy, composure, and a dedicated focus on client outcomes

Selection Criteria:

• Experience:3+ years of experience in customer service, administrative coordination, or intake roles within health, disability, community care, or aged care sectors .
• Funding scheme knowledge is highly desirable .
• Strong proficiency in CRM systems, client databases, and scheduling software, with a proven ability to maintain high data accuracy and attention to detail in a fast-paced, high-volume environment .
• Exceptional written and verbal communication skills, with demonstrated capability in building rapport and engaging effectively with varied stakeholders .

Requirements:

• Police Clearance (or ability to obtain one)
• NDIS Worker Screening (or ability to obtain one)