Client Services Specialist - Health & NDIS Onboarding

Mobile Rehab; Brisbane; Vor Ort; AUD 55.000 - 75.000; Vollzeit

Zusammenfassung

Mobile Rehab in Stafford, Queensland, is seeking a Client Services Officer to join a tight-knit team delivering high-quality care. You will manage client onboarding, scheduling, and funding approvals, ensuring accurate records and responsive service in a fast-paced environment.

You’ll collaborate with clinicians and funding bodies across NDIS, DVA, and private streams, maintain CRM data, and act as a trusted contact for clients and stakeholders, with empathy and professionalism.

Qualifikationen

• Experience in customer service, administrative coordination, or intake roles in health, disability, community care, or aged care sectors.

Aufgaben

• Client onboarding, intake & scheduling: manage onboarding from enquiry to first appointment.
• Funding & documentation: prepare, verify, and execute service agreements and funding checks.
• Stakeholder liaison: respond to inquiries via phone, email and digital channels, build external relationships.

Kenntnisse

Customer service

Administrative coordination

Scheduling software

CRM systems

Data accuracy

Jobbeschreibung

Mobile Rehab in Stafford, Queensland, is seeking a Client Services Officer to join a tight-knit team delivering high-quality care. You will manage client onboarding, scheduling, and funding approvals, ensuring accurate records and responsive service in a fast-paced environment.

You’ll collaborate with clinicians and funding bodies across NDIS, DVA, and private streams, maintain CRM data, and act as a trusted contact for clients and stakeholders, with empathy and professionalism.