Client Services Manager- Western Suburbs

Regis; Melbourne; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Flexibility

Competitive rates

Development programs

Study Assistance

Reward and recognition

Discounts on health insurance

Job summary

Regis Home Care is seeking a Client Services Manager for the western suburbs, covering Werribee, Hoppers Crossing, Tarneit and surrounds. You will lead care planning, assessments and person-centred support to help clients live independently at home with dignity and safety.

Role involves building partnerships with clinicians and support workers, with travel as needed. The role emphasizes flexible hours, competitive rates, and opportunities for development within Regis Home Care.

Qualifications

• Attention to detail and practical problem solving in care scenarios.
• Strong understanding of person-centred care principles in home care.
• Ability to network with local service providers, suppliers and referrers.

Responsibilities

• Develop care and support plans aligned with client needs and aspirations.
• Conduct assessments and create person-centred care plans focused on independence and safety.
• Assist clients and families to understand Home Care Package funding guidelines to achieve positive outcomes.
• Build partnerships with clinical experts, allied health professionals and Home Support Workers.
• Travel to visit clients at home; company car provided if travel is required.

Skills

Attention to detail

Positive attitude

Problem solving

Person-centred care principles

Networking with local providers

Education

Diploma level qualifications in health/ aged care/ disability/ social welfare (preferred)

Job description

Client Services Manager- Western Suburbs

Our Client Services Managers don’t just provide care, they build lasting relationships. By working consistently with the same clients, you will become a trusted companion who delivers truly personalised support. Every service and activity is thoughtfully tailored to each client’s health, happiness, independence, interests and choices, empowering them to live life on their own terms, with dignity and joy.

We currently have opportunities for a Client Services Manager role based out of the western suburbs to cover Werribee, Hoppers Crossing, Tarneit and surrounds

How you will make an impact as a Client Services Manager

As a senior member of the home care team and reporting directly to our Home Care General Manager, Client Service Managers play a vital role in developing care and support plans that align with client needs and aspirations for an independent, safe, and comfortable life in their own home for as long as possible.

Through individualised care management, you will use your skills and knowledge of care requirements to conduct assessments, and develop person centred care plans focused on fostering client independence, wellness and reablement.

You will assist and enable clients and their families to understand how they can use their Home Care Package funding in accordance with the guidelines to achieve positive outcomes that optimise their health, wellbeing and safety.

You will build positive and effective partnerships with a range of stakeholders including clinical experts, allied health professionals as well as our Home Support Workers, ensuring our clients get the right care and support to meet their individual needs, every time.

Your empathetic and responsive approach will contribute to building long lasting trusted relationships with your clients and their families, and make a real difference, every day. If travel is required to visit clients in their home a company car will be provided.

About you

• Attention to detail
• A positive and practical attitude with the ability to creatively problem solve complex care issues
• Well developed understanding of person centred care principles
• Demonstrated skills in networking and developing strong links with local service providers, suppliers and referrers
• Diploma level qualifications in health/ aged care/ disability/ social welfare (preferred)

Benefits that support and reward you

• Flexibility - experience the flexibility to balance work and life
• Competitive rates - earn competitive hourly rates with opportunities for overtime
• Development - grow your career through comprehensive training and development programs
• Study Assistance - whether you're starting out or advancing your qualifications, our Study Assistance Program supports everything from traineeships to Bachelor Degrees
• Reward and recognition - your dedication won’t go unnoticed. Our reward and recognition initiatives celebrate the great work you do every day.
• Discountson selected health insurance and access to wellbeing services.

Belonging at Regis Home Care

We are proud to support over 10,000 residents and clients across residential aged care homes, home care, retirement living, day therapy and day respite centres. The work we do positively impacts the lives of older people and their families. It really is work you can feel good about.

We offer flexible hours, competitive rates and a supportive environment where your work is truly valued.

At Regis, real impact starts with you.

To work in Regis Home Care, you will need to provide satisfactory background checks, including NDIS or police check (role dependent), current-year flu vaccination and certification proof.