Client Services Manager- Western Suburbs

Regis Aged Care; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexibility

Competitive rates

Development

Study Assistance

Rewards & recognition

Discounts on health insurance

Job summary

Regis Home Care is seeking a Client Services Manager to lead care planning for older Australians in the western suburbs (Werribee, Hoppers Crossing, Tarneit and surrounds). You will develop individualised care plans, assess client needs, and coordinate with clinicians and Home Support Workers to support independence at home.

The role emphasizes compassion, partnership with families, and ability to navigate Home Care Package funding requirements. A company car is provided for client visits.

Qualifications

• Diploma level qualifications in health/ aged care/ disability/ social welfare (preferred).
• Strong interpersonal and networking skills to connect with local service providers and referrers.
• Ability to apply person-centred care principles in planning and delivering services.

Responsibilities

• Develop care and support plans aligned with client needs and aspirations.
• Conduct assessments and create person-centred care plans focusing on independence and wellbeing.
• Assist families to understand Home Care Package funding and guidelines.
• Collaborate with clinical experts, allied health professionals and Home Support Workers to meet client needs.
• Travel to visit clients; a company car will be provided when required.

Skills

Attention to detail

Problem solving

Person centred care

Networking

Education

Diploma in health/aged care (preferred)

Job description

Our Client Services Managers don’t just provide care, they build lasting relationships.
By working consistently with the same clients, you will become a trusted companion who delivers truly personalised support. Every service and activity is thoughtfully tailored to each client’s health, happiness, independence, interests and choices, empowering them to live life on their own terms, with dignity and joy.

We currently have opportunities for a Client Services Manager role based out of the western suburbs to cover Werribee, Hoppers Crossing, Tarneit and surrounds

How you will make an impact as a Client Services Manager

As a senior member of the home care team and reporting directly to our Home Care General Manager, Client Service Managers play a vital role in developing care and support plans that align with client needs and aspirations for an independent, safe, and comfortable life in their own home for as long as possible.

Through individualised care management, you will use your skills and knowledge of care requirements to conduct assessments, and develop person centred care plans focused on fostering client independence, wellness and reablement.

You will assist and enable clients and their families to understand how they can use their Home Care Package funding in accordance with the guidelines to achieve positive outcomes that optimise their health, wellbeing and safety.

You will build positive and effective partnerships with a range of stakeholders including clinical experts, allied health professionals as well as our Home Support Workers, ensuring our clients get the right care and support to meet their individual needs, every time.

Your empathetic and responsive approach will contribute to building long lasting trusted relationships with your clients and their families, and make a real difference, every day. If travel is required to visit clients in their home a company car will be provided.

About you

• Attention to detail
• A positive and practical attitude with the ability to creatively problem solve complex care issues
• Well developed understanding of person centred care principles
• Demonstrated skills in networking and developing strong links with local service providers, suppliers and referrers
• Diploma level qualifications in health/ aged care/ disability/ social welfare (preferred)

Benefits that support and reward you

• Flexibility - experience the flexibility to balance work and life
• Competitive rates - earn competitive hourly rates with opportunities for overtime
• Development - grow your career through comprehensive training and development programs
• Study Assistance - whether you're starting out or advancing your qualifications, our Study Assistance Program supports everything from traineeships to Bachelor Degrees
• Reward and recognition - your dedication won’t go unnoticed. Our reward and recognition initiatives celebrate the great work you do every day.
• Discountson selected health insurance and access to wellbeing services.

Belonging at Regis Home Care

We are proud to support over 10,000 residents and clients across residential aged care homes, home care, retirement living, day therapy and day respite centres. The work we do positively impacts the lives of older people and their families. It really is work you can feel good about.

We offer flexible hours, competitive rates and a supportive environment where your work is truly valued.

At Regis, real impact starts with you.

Join our passionate team of caring Home Support Workers dedicated to making a meaningful impact on the lives of older Australians.

To work in Regis Home Care, you will need to provide satisfactory background checks, including NDIS or police check (role dependent), current-year flu vaccination and certification proof.