Client Services Manager- Blackburn South

Regis Aged Care; Melbourne; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Flexibility to balance work and life

Competitive hourly rates with overtime

Development and training programs

Study Assistance for further education

Reward and recognition programs

Discounts on health insurance and well

Job summary

Regis Home Care is seeking a Client Services Manager to lead care planning and service delivery for clients in the Melbourne southeast region. You will develop person-centred care plans, assess needs, and coordinate with clinicians and Home Support Workers to ensure safe, dignified home-based care.

A company car is provided for client visits as needed. The role emphasises compassionate service, relationship building with clients and families, and effective use of Home Care Package funds to

Qualifications

• Attention to detail is essential for tailoring care plans.
• Creative problem solving for complex care issues.
• Strong understanding of person-centred care principles.
• Able to network with local service providers, suppliers and referrers.
• Solid time management to meet client needs and schedules.
• Must hold a current driver’s license.

Responsibilities

• Develop care and support plans aligned with client needs and aspirations.
• Conduct assessments and create person-centred care plans to foster independence and wellbeing.
• Assist clients and families to use Home Care Package funding within guidelines.
• Build partnerships with clinical experts, allied health professionals and Home Support Workers.
• Travel to visit clients; company car provided where required.

Skills

Attention to detail

Problem solving

Person-centred care

Networking with providers

Time management

Driver's license

Education

Diploma in health/aged care/disability/social welfare

Job description

The opportunity

Our Client Services Managers don’t just provide care, they build lasting relationships. By working consistently with the same clients, you will become a trusted companion who delivers truly personalised support. Every service and activity is thoughtfully tailored to each client’s health, happiness, independence, interests and choices, empowering them to live life on their own terms, with dignity and joy.

Description and requirements

The opportunity

Our Client Services Managers don’t just provide care, they build lasting relationships. By working consistently with the same clients, you will become a trusted companion who delivers truly personalised support. Every service and activity is thoughtfully tailored to each client’s health, happiness, independence, interests and choices, empowering them to live life on their own terms, with dignity and joy.

We currently have opportunities for a Client Services Manager role based out of Blackburn South to cover southeast Melbourne, Bayside and Mornington Peninsula.

How you will make an impact as a Client Services Manager

As a senior member of the home care team and reporting directly to our Home Care General Manager, Client Service Managers play a vital role in developing care and support plans that align with client needs and aspirations for an independent, safe, and comfortable life in their own home for as long as possible.

Through individualised care management, you will use your skills and knowledge of care requirements to conduct assessments, and develop person centred care plans focused on fostering client independence, wellness and reablement.

You will assist and enable clients and their families to understand how they can use their Home Care Package funding in accordance with the guidelines to achieve positive outcomes that optimise their health, wellbeing and safety.

You will build positive and effective partnerships with a range of stakeholders including clinical experts, allied health professionals as well as our Home Support Workers, ensuring our clients get the right care and support to meet their individual needs, every time.

Your empathetic and responsive approach will contribute to building long lasting trusted relationships with your clients and their families, and make a real difference, every day. If travel is required to visit clients in their home a company car will be provided.

About You

As a compassionate and reliable individual who prides themselves in delivering customer service excellence, ideally with experience within the health and/or aged care sector, you’ll have;

• Attention to detail
• A positive and practical attitude with the ability to creatively problem solve complex care issues
• Well developed understanding of person centred care principles
• Demonstrated skills in networking and developing strong links with local service providers, suppliers and referrers
• Strong time management skills
• A current driver’s license.
• Diploma level qualifications in health/ aged care/ disability/ social welfare (preferred)

Benefits That Support And Reward You

• Flexibility - experience the flexibility to balance work and life
• Competitive rates - earn competitive hourly rates with opportunities for overtime
• Development - grow your career through comprehensive training and development programs
• Study Assistance - whether you're starting out or advancing your qualifications, our Study Assistance Program supports everything from traineeships to Bachelor Degrees
• Reward and recognition - your dedication won’t go unnoticed. Our reward and recognition initiatives celebrate the great work you do every day.
• Discounts on selected health insurance and access to wellbeing services.

Belonging at Regis Home Care

We are proud to support over 10,000 residents and clients across residential aged care homes, home care, retirement living, day therapy and day respite centres. The work we do positively impacts the lives of older people and their families. It really is work you can feel good about.

We offer flexible hours, competitive rates and a supportive environment where your work is truly valued.

At Regis, real impact starts with you.

Join our passionate team of caring Home Support Workers dedicated to making a meaningful impact on the lives of older Australians.

To work in Regis Home Care, you will need to provide satisfactory background checks, including NDIS or police check (role dependent), current-year flu vaccination and certification proof.