Client Services Manager | Community Engagement

Right at Home; Gold Coast City; On-site; AUD 90,000 - 120,000; Full time

Job summary

Right at Home Gold Coast South is seeking a Client Services Manager to drive growth across Bundall to Tweed Heads, building strong relationships with aged care professionals, referral partners and community networks.

Based in Bundall, this full-time role focuses on identifying opportunities, promoting our in-home care services and expanding our local presence for the Right at Home brand, while travelling across the Gold Coast South corridor.

Qualifications

• Experience in business development or sales within the aged care or community services sector.
• Proven ability to build and maintain professional relationships with health professionals and community partners.
• Strong networking and referral pathway development skills.

Responsibilities

• Own a defined territory across Bundall to Tweed Heads and drive growth.
• Develop referral pathways and promote in-home care services.
• Build and sustain relationships with clients, families, professionals and community networks.

Skills

Business development

Aged care

Community engagement

Relationship management

Sales

Job description

Client Services Manager | Community Engagement

Build relationships. Create opportunities. Drive growth. Make a difference.

The aged care industry is changing — and so are the opportunities.

As the sector continues to transition through Support at Home, Right at Home Gold Coast South is looking for an ambitious and commercially driven Client Services Manager to take ownership of territory growth across the Gold Coast South corridor, from Bundall through to Tweed Heads.

This is an opportunity to step into a role where your relationships, initiative and commercial mindset can directly influence business growth and community outcomes.

About Right at Home Gold Coast South

Right at Home Gold Coast South is a leading provider of personalised in-home care, supporting seniors, people living with disability and their families to live independently and with dignity in their own homes.

Our purpose is simple:

Improving the quality of life for those we serve.

As our services continue to grow across the Gold Coast and surrounding communities, we are looking for the right person to help us strengthen our local presence and build new opportunities.

About the opportunity

Based in Bundall, this full-time role will suit someone who enjoys being out in the community, building professional relationships, identifying opportunities and turning conversations into meaningful outcomes.

You will take ownership of your territory across Bundall, the southern Gold Coast and through to Tweed Heads, developing strong relationships with:

• Aged care and health professionals

• Support coordinators and referral partners

• Community organisations

• Clients and their families

• Local businesses and community networks

You will identify new opportunities, develop referral pathways, promote our services and build a strong local presence for the Right at Home brand.

What will make you successful?

You may come from a background in:

• Business development or sales

• Aged care or community care

• Client or care management

• Health or disability

• Relationship management

• Community engagement

We are looking for someone who is:

• Commercially driven and motivated by achieving results

• Naturally confident at building and maintaining relationships

• Comfortable networking and representing a professional brand

• Organised, proactive and strong with follow-up

• Able to manage a pipeline and identify new opportunities

• Comfortable working autonomously and managing a territory

• Passionate about aged care and community services

• Knowledgeable in Support at Home, aged care funding and referral pathways

• Willing to travel throughout the Gold Coast South and Tweed Heads territory

• Holds a current driver's licence

Why join us?

Build it. Own it. Grow it.

This is an opportunity to have genuine ownership over your territory and play an important role in the next stage of our growth across the southern Gold Coast and Tweed Heads.

You will have the opportunity to:

Build your network

Develop strong relationships across the community and become a trusted industry connection.

Own your territory

Identify opportunities, develop partnerships and take responsibility for your market.

Drive growth

Turn relationships and opportunities into sustainable client growth.

Make a difference

Connect more people with quality care and help families access the support they need.

This could be your next move

If you are driven, confident building relationships and ready to take ownership of your own territory, we want to hear from you.

We are not looking for someone to simply fill a position.

We are looking for someone who can represent our brand, build our network, identify opportunities and deliver results.

Right at Home – Improving the quality of life for those we serve.