Client Services Manager | Business Development | Aged Care

Right at Home; Ballina Shire; On-site; AUD 90,000 - 120,000; Full time

Job summary

Right at Home Northern Rivers is seeking a Client Services Manager to lead territory growth across the Northern Rivers, building relationships with aged care professionals, referral partners, and local organisations. Based in West Ballina, this full-time role focuses on identifying opportunities, promoting services, and turning conversations into outcomes.

You will travel within the region, manage a pipeline, and represent our brand with professionalism and commitment to improving life for

Qualifications

• Background in business development, sales, aged care or community care.
• Experience in client or care management, health or disability sectors.
• Strong relationship management and community engagement skills.

Responsibilities

• Develop referral pathways and grow partnerships.
• Promote services and build a strong local presence for the brand.
• Identify opportunities and turn conversations into measurable outcomes.
• Manage a territory with opportunity identification and pipeline tracking.

Skills

Relationship building

Commercial drive

Pipeline management

Territory ownership

Travel willingness

Driver's licence

Autonomy

Community engagement

Brand representation

Job description

Client Services Manager | Business Development | Aged Care

Client Services Manager | Business Development

Build relationships. Create opportunities. Drive growth. Make a difference.

The aged care industry is changing — and so are the opportunities.

As the sector continues to transition through Support at Home, Right at Home Northern Rivers is looking for an ambitious and driven Client Services Manager to take ownership of territory growth across the Northern Rivers.

This is an opportunity to step into a role where your relationships, initiative and mindset can directly influence business growth and community outcomes.

About Right at Home Northern Rivers

Right at Home Northern Rivers is a leading provider of personalised in-home care, supporting seniors, people living with disability and their families to live independently and with dignity in their own homes.

Our purpose is simple:

Improving the quality of life for those we serve.

We are growing — and we are looking for the right person to help us grow well.

About the opportunity

Based in West Ballina, this full-time role is ideal for someone who enjoys being out in the community, building professional relationships, identifying opportunities and turning conversations into meaningful outcomes.

You will take ownership of your territory and develop strong relationships with:

• Aged care and health professionals
• Support coordinators and referral partners
• Community organisations
• Clients and their families
• Local businesses and community networks

You will identify opportunities, develop referral pathways, promote our services and build a strong local presence for the Right at Home brand.

What will make you successful?

You may come from a background in:

• Business development or sales
• Aged care or community care
• Client or care management
• Health or disability
• Relationship management
• Community engagement

We are looking for someone who is:

• Commercially driven and motivated by achieving results
• Naturally confident at building and maintaining relationships
• Comfortable networking and representing a professional brand
• Organised, proactive and strong with follow-up
• Able to manage a pipeline and identify new opportunities
• Comfortable working autonomously and managing a territory
• Passionate about aged care and community services
• Knowledgeable in Support at Home, aged care funding and referral pathways
• Willing to travel throughout the Northern Rivers region
• Current on their driver's licence

Why join us?

Build it. Own it. Grow it.

This is an opportunity to have genuine ownership over your territory and play an important role in the next stage of our growth.

You will have the opportunity to:

Build your network Develop strong relationships across the community and become a trusted industry connection.

Own your territory Identify opportunities, develop partnerships and take responsibility for your market.

Drive growth Turn relationships and opportunities into sustainable client growth.

Make a difference Connect more people with quality care and help families access the support they need.

This could be your next move

If you are driven, confident building relationships and ready to take ownership of your own territory, we want to hear from you.

We are not looking for someone to simply fill a position.

We are looking for someone who can represent our brand, build our network, identify opportunities and deliver results.

Ready to make your mark?

Right at Home – Improving the quality of life for those we serve.