Client Services Leader — Facility Cleaning

CMBM Facility Services Pty; Brisbane; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Company phone

Company laptop

Company vehicle

Job summary

CMBM Facility Services Pty is seeking a conscientious, performance-driven Client Services Manager to oversee cleaning operations at key client sites in Western Brisbane. You will report to the Operations Manager and lead front-line staff to deliver high-quality services in accordance with scopes of works.

The role requires strong interpersonal and problem-solving skills, the ability to build relationships with clients and contractors, and proficiency with IT systems and administrative software.

Qualifications

• Experience in managing/supervising (preferably in cleaning/facilities).
• Ability to deliver high-quality cleaning services to clients.
• Strong interpersonal, communication, and presentation skills.
• Able to establish rapport with client representatives and staff.
• Proficient with IT systems and administrative software.
• Valid Queensland Blue Card or ability to obtain one.

Responsibilities

• Deliver first-rate customer service and ensure client satisfaction.
• Establish productive relationships with stakeholders.
• Conduct regular quality inspections and client liaison at client sites.
• Assist with stock control and ordering of cleaning products, equipment and chemicals.
• Supervise front-line staff and build trust with teams.
• Utilise IT systems and administrative software effectively.
• Demonstrate commitment to diversity, safety, continuous improvement and development.

Skills

Customer service

Communication

Stakeholder management

Leadership

Problem solving

Organisational skills

Diversity & safety

Tools

IT systems

Administrative software

Job description

CMBM Facility Services Pty is seeking a conscientious, performance-driven Client Services Manager to oversee cleaning operations at key client sites in Western Brisbane. You will report to the Operations Manager and lead front-line staff to deliver high-quality services in accordance with scopes of works.

The role requires strong interpersonal and problem-solving skills, the ability to build relationships with clients and contractors, and proficiency with IT systems and administrative software.