Client Services Coordinator

R J Sanderson & Associates Pty Ltd; Albury City; Sur place; AUD 55 000 - 72 000; Plein temps

Résumé du poste

R J Sanderson & Associates Pty Ltd in Albury, NSW, seeks a Client Services Coordinator for a full-time, on-site role with occasional visits to the Corowa office. You will manage client inquiries, coordinate appointments, and support the team with administrative tasks to ensure smooth service delivery.

Ideal candidates have client-facing experience, strong communication skills, and the ability to handle confidential information discreetly while maintaining accurate records and efficient processes.

Qualifications

• Experience in a client-facing administrative or customer service role.
• Excellent written and verbal communication skills.
• Strong organisational abilities and ability to manage multiple priorities.

Responsabilités

• Handle client inquiries via phone, email, and in person.
• Schedule appointments and coordinate meetings.
• Maintain accurate client records in database systems.
• Process documentation and file client information securely.
• Follow up with clients to confirm appointments.
• Provide administrative support to the team.
• Handle complaints professionally and escalate when needed.
• Assist with invoicing and billing queries.
• Maintain office systems and procedures for efficiency.

Connaissances

Client-facing

MS Office

Database management

Time management

Attention to detail

Discretion

Problem-solving

Outils

CRM software

Description du poste

R J Sanderson & Associates Pty Ltd – Albury NSW

R J Sanderson & Associates Pty Ltd is seeking a dedicated Client Services Coordinator to join our team in Albury, NSW. This is a full-time position based on-site in our Albury office with occasional visits to the Corowa office.

Key responsibilities

• Managing client enquiries and requests through various communication channels including phone, email and in-person interactions
• Scheduling appointments and coordinating meetings with clients and internal staff
• Maintaining accurate and up-to-date client records and database systems
• Processing documentation and ensuring all client information is filed appropriately
• Following up with clients to confirm appointments and gather necessary information prior to service delivery
• Providing administrative support to team members to ensure seamless service delivery
• Handling client complaints and concerns with professionalism and escalating issues when necessary
• Assisting with invoicing, billing queries and general financial administration related to client accounts
• Contributing to the maintenance of office systems and procedures to ensure efficiency

What we're looking for

• Previous experience in a client-facing administrative or customer service role
• Excellent communication skills, both written and verbal, with the ability to interact professionally with diverse clients
• Strong organisational and time management abilities with the capacity to manage multiple priorities simultaneously
• Proficiency in Microsoft Office applications (Word, Excel, Outlook) and experience with database management systems
• Ability to maintain confidentiality and handle sensitive client information with discretion
• A proactive and solutions-focused approach to problem-solving
• Attention to detail and accuracy in all administrative tasks
• Pleasant demeanour and genuine commitment to delivering outstanding customer service
• Flexibility and willingness to adapt to changing business needs

What we offer

• R J Sanderson & Associates Pty Ltd offers a supportive and professional work environment where your contributions are valued. We provide:
• A stable full-time position with a team-oriented company
• Opportunities to develop your skills and progress within the organisation
• A collaborative workplace culture where your ideas and feedback are welcomed
• Competitive remuneration package
• A role that offers meaningful interaction with clients and colleagues

About us

R J Sanderson & Associates Pty Ltd is a professional services firm based in VIC and NSW. We are committed to providing high-quality services and building lasting relationships with our clients. Our team is dedicated to delivering excellence in everything we do, and we pride ourselves on our professional approach and client-focused service. We are looking for individuals who share our values of professionalism, reliability and commitment to client satisfaction.