Client Success & Admin Coordinator

R J Sanderson & Associates Pty Ltd; Albury City; On-site; AUD 55,000 - 72,000; Full time

Job summary

R J Sanderson & Associates Pty Ltd in Albury, NSW, seeks a Client Services Coordinator for a full-time, on-site role with occasional visits to the Corowa office. You will manage client inquiries, coordinate appointments, and support the team with administrative tasks to ensure smooth service delivery.

Ideal candidates have client-facing experience, strong communication skills, and the ability to handle confidential information discreetly while maintaining accurate records and efficient processes.

Qualifications

• Experience in a client-facing administrative or customer service role.
• Excellent written and verbal communication skills.
• Strong organisational abilities and ability to manage multiple priorities.

Responsibilities

• Handle client inquiries via phone, email, and in person.
• Schedule appointments and coordinate meetings.
• Maintain accurate client records in database systems.
• Process documentation and file client information securely.
• Follow up with clients to confirm appointments.
• Provide administrative support to the team.
• Handle complaints professionally and escalate when needed.
• Assist with invoicing and billing queries.
• Maintain office systems and procedures for efficiency.

Skills

Client-facing

MS Office

Database management

Time management

Attention to detail

Discretion

Problem-solving

Tools

CRM software

Job description

R J Sanderson & Associates Pty Ltd in Albury, NSW, seeks a Client Services Coordinator for a full-time, on-site role with occasional visits to the Corowa office. You will manage client inquiries, coordinate appointments, and support the team with administrative tasks to ensure smooth service delivery.

Ideal candidates have client-facing experience, strong communication skills, and the ability to handle confidential information discreetly while maintaining accurate records and efficient processes.