Client Services & Compliance Administrator – 4 - 5 days

Megan Middleton Conveyancing; Byron Bay; On-site; AUD 55,000 - 75,000; Part time

Job summary

Megan Middleton Conveyancing in Byron Bay is seeking a Client Services & Compliance Administrator to join the team 4–5 days per week. This role is a busy, client-facing position supporting clients from onboarding to settlement while keeping the administrative and compliance aspects running smoothly.

You will be the first point of contact, must be warm and patient, and comfortable using a variety of digital forms and portals. Full training provided in conveyancing processes.

Qualifications

• Warm, friendly, confident client communication.
• Patient and supportive with non-tech users.
• Highly organised with attention to detail.
• Proactive, initiative-taking team player.

Responsibilities

• Opening new client files and preparing documentation
• Assisting clients with electronic forms, digital signing and online systems
• Guiding clients through Verification of Identity (VOI) requirements
• Managing AML/CTF compliance and client due diligence processes
• Carrying out simple marketing on Facebook and Instagram
• Following up outstanding documentation and maintaining accurate file records
• Liaising with clients, real estate agents, brokers, banks and solicitors
• Providing phone and email support to clients in a friendly and professional manner
• Providing general administrative support to the conveyancing team
• Assisting clients with basic technical issues relating to online forms, portals and document signing
• Helping the team with day-to-day tasks and contributing to a positive office environment

Job description

Client Services & Compliance Administrator – 4 - 5 days per week

Join a friendly, well-established conveyancing practice in Byron Bay. A respected local conveyancing firm servicing Byron Bay and the surrounding areas and all NSW. This is a varied, client dealing role where you will support clients throughout their conveyancing journey, from onboarding to settlement, while helping to keep the administrative and compliance side of each matter running smoothly. You will be the first point of contact for many clients, so being warm, patient and confident in your communication is important.

Key responsibilities

Opening new client files and preparing documentation

Assisting clients with electronic forms, digital signing and online systems

Guiding clients through Verification of Identity (VOI) requirements

Managing AML/CTF compliance and client due diligence processes

Carrying out simple marketing on Facebook and instagram

Following up outstanding documentation and maintaining accurate file records

Liaising with clients, real estate agents, brokers, banks and solicitors

Providing phone and email support to clients in a friendly and professional manner

Providing general administrative support to the conveyancing team

Assisting clients with basic technical issues relating to online forms, portals and document signing

Helping the team with day-to-day tasks and contributing to a positive office environment

About you

Warm, friendly and confident communicating with clients

Patient and supportive when assisting people who are not tech-savvy

Comfortable using computers and able to learn new systems quickly

Able to troubleshoot basic IT, software and online access issues independently

Highly organised, reliable and attentive to detail

Able to manage competing priorities in a busy environment

Proactive and willing to take initiative

A genuine team player who enjoys helping others

Professional, approachable and proud of the work they do

Experience in conveyancing, legal administration or a professional office environment is highly regarded. However, we are very open to training the right person who has a positive attitude, strong work ethic and willingness to learn.

About us

A respected local conveyancing firm servicing Byron Bay and the surrounding areas and all NSW. We are a small team that values good communication, helping each other and creating a positive workplace. We work hard, support one another and believe that having a great team makes all the difference.

A friendly, relaxed and supportive team environment

A workplace where people help and look out for one another

A varied role with real responsibility and plenty of client interaction

Full training in conveyancing processes, VOI and AML/CTF compliance

A respected local business with a strong community reputation

Long-term career opportunity and stability

Competitive remuneration based on experience

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