Client Advisor

Kieser Australia; City of Melbourne; On-site; AUD 45,000 - 60,000; Part time

Benefits offered by this job

Structured onboarding

Career progression

Wellbeing programs

Free Kieser facility access

Birthday Leave

Job summary

Kieser Australia in Rosebud is seeking a Client Advisor to support client care as the clinic opens in November. This is a part-time role with potential to increase to full-time based on demand.

You will coordinate appointments, process payments and promote Kieser products while delivering outstanding client experiences in a supportive team environment.

Qualifications

• Valid working rights in Australia.
• First Aid & CPR Certification.
• National Police Check.
• 1+ years of relevant work experience (Nice-to-have).

Responsibilities

• Coordinate client appointments and manage a busy electronic clinic diary.
• Process client payments (EFT, HiCaps, MediPass).
• Recommend Kieser’s products and services.
• Conduct membership consults.
• Provide administrative support to the leadership and clinical team.
• Answer questions and resolve problems for clients.
• Consistently deliver high‑quality service in accordance with Kieser standards.

Skills

Client facing

Administrative

Attention to detail

Job description

About Us

At Kieser, we’re more than a network of Physiotherapy and Strength & Conditioning clinics. Our mission is to help people live stronger, healthier lives through science-backed exercise and rehabilitation. Our team of Physiotherapists, Exercise Physiologists and Exercise Scientists work together to deliver client care that’s evidence-based, innovative and focused on long-term outcomes. We’re growing fast and are on the lookout for like-minded professionals to help shape the future of health in Australia while building a career they enjoy.

Make an Impact with Kieser

At Kieser, we’re more than a network of Physiotherapy and Strength & Conditioning clinics. Our mission is to help people live stronger, healthier lives through science-backed exercise and rehabilitation. Our team of Physiotherapists, Exercise Physiologists and Exercise Scientists work together to deliver client care that’s evidence-based, innovative and focused on long‑term outcomes. We’re growing fast and are on the lookout for like‑minded professionals to help shape the future of health in Australia while building a career they enjoy.

Why You’ll Love This Role

An exciting time to join the team at Rosebud, set to open in November, as a Client Advisor and make a real difference.

What You’ll Do

• Coordinate client appointments and manage a busy electronic clinic diary
• Process client payments (EFT, HiCaps, MediPass)
• Recommend Kieser’s products and services
• Conduct membership consults
• Provide administrative support to the leadership and clinical team
• Answer questions and resolve problems for clients
• Consistently deliver high‑quality service in accordance with Kieser standards

What We’re Looking For

If you thrive in a client-facing environment, exude positivity, and consistently deliver exceptional client experience, we want to hear from you.

Initially, this is a part‑time opportunity, with the potential to increase to full‑time hours based on operational demand.

Must-haves

• Valid working rights in Australia
• First Aid & CPR Certification
• National Police Check

Nice-to-haves

• 1+ years of relevant work experience

What’s In It For You

• Structured onboarding + ongoing professional development
• Clear career pathways and leadership program
• Fun team culture, social events, and wellbeing programs
• Free access to Kieser facilities + discounted family memberships
• Recharge Leave (1 day) + Birthday Leave (half day)
• 12 weeks paid parental leave for primary carers
• Opportunities to participate in domestic & international outreach programs
• Clear career pathways and leadership programs

Our Commitment to Diversity

We celebrate diversity and strive to create an inclusive, supportive workplace where everyone feels valued. If you’re passionate about health and want to make an impact, we’d love to hear from you.