Client Service Officer

Homes NSW; Canterbury-Bankstown; On-site; AUD 55,000 - 75,000; Full time

Job summary

Homes NSW is seeking a dedicated community tenancy support officer to conduct property inspections and assist tenants in maintaining successful tenancies. You will engage with tenants to address rent arrears and property care, and help resolve anti-social behaviour concerns with clients in the counter, phone, and community settings.

The role suits people who enjoy collaborative work, adapt to changing situations, and communicate effectively with diverse clients.

Qualifications

• This role will suit people who enjoy working with others, can adapt to changing situations, and are comfortable engaging with clients from diverse backgrounds and circumstances.
• Confidence visiting clients in their homes and working independently in the community.
• Resilience and professionalism when working with vulnerable clients and challenging situations.

Responsibilities

• Conduct property inspections and support tenants to maintain successful tenancies.
• Work with tenants to address issues including rent arrears, property care concerns, and tenancy obligations.
• Support the resolution of anti-social behaviour concerns and neighbourhood issues.
• Work with clients at the counter, over the phone and in the community.

Job description

Key responsibilities

• Conduct property inspections and support tenants to maintain successful tenancies.
• Work with tenants to address issues including rent arrears, property care concerns, and tenancy obligations.
• Support the resolution of anti-social behaviour concerns and neighbourhood issues.
• Work with clients at the counter, over the phone and in the community.

What you need

• This role will suit people who enjoy working with others, can adapt to changing situations, and are comfortable engaging with clients from diverse backgrounds and circumstances.
• Confidence visiting clients in their homes and working independently in the community.
• Resilience and professionalism when working with vulnerable clients and challenging situations.