Frontline Housing & Client Support Officer

Department of Communities and Justice; Canterbury-Bankstown; On-site; AUD 83,000 - 95,000; Full time

Benefits offered by this job

Learning and development

Career progression

Job summary

Homes NSW is seeking a Client Service Officer for South West Sydney and Western Sydney Districts. You will support tenants, applicants and vulnerable clients to access and sustain safe housing, working across service counters, homes and community settings.

The role emphasizes empathy, resilience and strong customer service, with opportunities for learning, development and internal progression within Homes NSW.

Qualifications

• Current NSW Driver Licence (minimum P2).
• Willingness to travel regularly and work with clients in their homes and the community (a corporate vehicle is provided).
• Australian Citizen, Permanent Resident, or holder of valid working rights in Australia.

Responsibilities

• Visit tenants in their homes on a regular scheduled basis.
• Conduct property inspections and support tenants to maintain successful tenancies.
• Work with tenants to address issues including rent arrears, property care concerns, and tenancy obligations.
• Support the resolution of anti-social behaviour concerns and neighbourhood issues.
• Work with clients at the counter, over the phone and in the community.
• Process and assess applications and enquiries using relevant legislation, policies and procedures.
• Working collaboratively in a team environment to achieve the team’s key performance indicators (KPI’s).
• Ability to link in with and collaborate with a range of Government and non-Government services to provide specialist support to individuals and families to assist in sustaining tenancies identifying and addressing barriers to successful engagement with HOMES NSW
• Use a range of technologies including iPads, online systems and mobile communication tools.

Skills

Customer service

Communication

Empathy

Resilience

Teamwork

Independent work

Tech savvy

Tools

iPads

Online systems

Mobile tools

Job description

Homes NSW is seeking a Client Service Officer for South West Sydney and Western Sydney Districts. You will support tenants, applicants and vulnerable clients to access and sustain safe housing, working across service counters, homes and community settings.

The role emphasizes empathy, resilience and strong customer service, with opportunities for learning, development and internal progression within Homes NSW.