Booking Coordinator

Altius Group; Sydney; On-site; AUD 40,000 - 56,000; Part time

Benefits offered by this job

Annual educational allowance

Fun working environment with social/te

Growth into other roles

Job summary

Altius Group's Executive Health Solutions division in Sydney invites applications for a part-time Bookings Coordinator at our Martin Place clinic. You will be the friendly voice booking appointments and handling inquiries.

The role focuses on accurate data management, customer service, and liaison with health professionals, with training and growth opportunities in a supportive team.

Qualifications

• Experience in bookings, call centres, or sales environments.
• Strong customer service focus with a professional phone manner.
• Ability to hit targets and work accurately with attention to detail.
• Proficient with Microsoft Excel and Word.
• Previous office experience and teamwork.

Responsibilities

• Client Appointment Scheduling: outbound calls and emails to book appointments.
• Handle client enquiries about EHS services and programs.
• Maintain high-quality customer experience and bookings accuracy.
• Keep client data up-to-date in the EHS platform.
• Liaise with clients, doctors, and health professionals.
• Assist the Manager with various duties as needed.

Skills

Bookings experience

Customer service

Call centre experience

Targets oriented

Interpersonal skills

Tools

Microsoft Excel

Microsoft Word

Job description

Join Our Team as a Bookings Coordinator!

About Us: As part of Altius Group, Executive Health Solutions is the leading provider of corporate health programs throughout Australia. We are dedicated to promoting health and well-being in the workplace. Our Health Assessment Centre, located in Martin Place, is seeking a motivated and enthusiastic Bookings Coordinator to join our team on a part-time basis - 3 days a week

Key Responsibilities:

• Client Appointment Scheduling: Bethe friendly voice making outbound calls and sending emails to book appointments into our EHS clinics.
• Client Enquiries:Bethe go-to person for inbound calls and emails about our suite of EHS services, programs, and offerings.
• Customer Experience Management: Useyour stellar communication skills to ensure a high success rate in bookings with a professional, friendly phone manner.
• Booking Accuracy:Make sure every booking is spot-on to exceed client expectations, thanks to your deep understanding of EHS services and customer needs.
• Data Management:Keep our client data up-to-date and accurate in the EHS platform, ensuring the clinical team has everything they need.
• Handle general office admin tasks.
• Liaise with clients, doctors, and other health professionals.
• Assist the Manager with various duties as needed.

What We Are Looking For:

• A warm, outgoing personality with a professional, friendly phone manner.
• Experience in bookings, call centres, or sales environments.
• The drive to hit targets and ability to work accurately and efficiently.
• The knack for interacting effectively and supportively with people from all backgrounds.
• Skills in Microsoft Excel and Word.
• A strong customer service focus to delight our customers.
• A strong work ethic and exceptional attention to detail.
• Previous office experience.

Job Benefits:

This is your chance to work in a preventative health company and be part of a motivated and energetic team at our Martin Place clinic. You'll receive extensive training and ongoing support from a fantastic management team. Plus, this role offers opportunities for growth and development, rewarding your achievements.

Benefits Include:

• Work as part of a small, supportive clinic team.
• Annual educational allowance.
• A fun working environment with scheduled social events.
• Potential for growth into other roles within the organization.

Altius Group is an Equal Opportunity Employer and an inclusive workforce. Research has shown that, in Australia, women, people living with disability, LGBTQIA+, First Nations people, and those from minority groups are less likely to apply for a role because they feel they will not be successful. We believe in the strength of diversity and inclusion, and we would like to strongly encourage those who identify with any of these groups to apply for a role with us.