Client Service Advisor

LVMH; Sydney; Remote; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Commission structure

Access to Louis Vuitton collections

Training programs and career dev

Job summary

Louis Vuitton is seeking a Client Service Advisor to deliver exceptional remote client experiences across Australia. This casual role centers on connecting with discerning clients via phone, email and live chat, sharing the Maison’s heritage and product knowledge.

You will build lasting relationships, navigate multiple systems, and contribute to a collaborative Client Service Center while achieving KPIs in a premium retail, luxury hospitality context.

Qualifications

• Premium luxury service experience or high-touch customer environments.
• Strong verbal and written communication across phone, email and chat.
• Ability to navigate multiple systems while maintaining a seamless client experience.

Responsibilities

• Cultivate enduring relationships with clients via phone, email and live chat in a remote setting.
• Articulate Louis Vuitton heritage and product knowledge to clients.
• Guide clients through the product universe to enrich their personal collections and brand loyalty.
• Contribute to a positive, collaborative Client Service Center and uphold standards of excellence.

Skills

Client-first service

Premium retail exposure

Exceptional communication

Performance focus

Digital confidence

Resilience and collaboration

Job description

We Craft New Realities, Inspired by a Legacy of Excellence.

For over 170 years, the Maison Louis Vuitton has been synonymous with visionary craftsmanship, unparalleled quality, and an unwavering commitment to Savoir-Faire. As a Louis Vuitton Client Service Advisor, you will serve as a distinguished ambassador, curating exceptional client journeys through remote communication channels and bringing the Louis Vuitton experience to life with sophistication and grace.

About the Role

Become an integral part of our esteemed Louis Vuitton Client Service team, engaging with discerning clientele across Australia and beyond. In this casual role, you will be entrusted with delivering unparalleled client experiences, conveying the rich heritage of Louis Vuitton, and showcasing our meticulously crafted collections – all from our dedicated contact centre environment.

Job responsibilities

Your Core Contributions:

• Cultivate enduring relationships with each client through personalized service delivered via phone, email, and live chat, consistently exceeding expectations in a remote setting.
• Articulate the Maison's rich history and unparalleled product knowledge, forging lasting connections with our discerning clientele.
• Guide clients through our diverse product universe, identifying opportunities to enrich their personal collections and cultivate brand loyalty.
• Contribute to a positive and collaborative environment within our Client Service Center, upholding the standards of excellence synonymous with Louis Vuitton.

Profile

We’re looking for exceptional customer service professionals with experience in premium retail, fashion, luxury hospitality or other high-touch service environments, who are excited to deliver the Louis Vuitton client experience remotely.

The ideal candidate will bring:

• Client-first mindset: A genuine passion for delivering personalised, memorable service and building lasting client relationships.
• Premium retail exposure: Experience within fashion, premium retail, luxury or a similarly elevated customer environment.
• Exceptional communication: Strong verbal and written skills, with the confidence to engage clients across phone and digital channels.
• Performance focus: Comfortable working towards KPIs and individual and team targets within a structured environment.
• Digital confidence: Ability to navigate multiple systems while maintaining a seamless client experience.
• Resilience and collaboration: A proactive, adaptable approach and the ability to contribute positively within a fast‑paced team environment.

Previous experience in a contact centre, digital client service, personal shopping or remote sales environment is highly regarded.

Additional information

Louis Vuitton Offers:

• Competitive benefits and incentives, including a performance-based commission structure and privileged access to our collections.
• Unparalleled opportunities for career development and advancement within the Louis Vuitton Maison on a global scale.
• A supportive and collaborative team environment, complemented by comprehensive training programs designed to cultivate expertise in remote clienteling.

Embark on an exceptional career journey with the Maison Louis Vuitton.

Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat‑top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton’s legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence.