Client Relationship Partner

BaptistCare NSW/ACT - Aged Care; Melbourne; On-site; AUD 70,000 - 98,000; Full time

Benefits offered by this job

Salary and benefits

Salary packaging

Career development

Team environment

Job summary

BaptistCare NSW/ACT - Aged Care is seeking a Client Relationship Partner to grow residential products and services within a defined territory. Based in Melbourne, you will work with a sales team to convert leads and recruit new residential customers.

You will guide customers through My Aged Care processes, register them, and build trusted networks with doctors and community partners. Aiming to enhance wellbeing and quality of life, you’ll travel between sites and contribute to community

Qualifications

• Customer-focused sales/relationship experience
• Ability to negotiate and build trust
• Proficiency with CRM systems (e.g., Salesforce)

Responsibilities

• Assist customers and representatives to access and register with MAC
• Manage relationships with prospective customers and their nominated representatives
• Record and track customer interactions in Salesforce CRM
• Arrange and conduct site tours, ensuring rooms are sales-ready
• Identify customer needs and align them with BaptistCare services
• Develop referral networks with GPs, hospitals and community groups
• Travel between sites as required and participate in ongoing training

Job description

1d ago , from BaptistCare NSW/ACT - Aged Care

Strathallan & Karana (Kew)
Full time, Max term contract 12 months

About Us

We are proud to be part of the merged care organisation that will be known nationally as BaptistCare. As a for purpose, Christian care organisation, we are committed to providing exceptional support and services across Australia. Together BaptistCare (NSW, ACT, WA) and Baptist Care SA we employ over 12,000 dedicated employees and support over 38,000 customers to help people live well with dignity and purpose. From older Australians and their families to people facing significant disadvantage, our passion and our priority are the customers we serve.We strive to deliver care as it should be – with people right at the centre

About the Role

As the Client Relationship Partner, your role is to generate revenue through the sale of Baptistcare’s residential products and services to new customers within a designated territory.

Working as part of a sales team, this position generates and converts sales leads within their territory into new Baptistcare customers by adopting an engagement approach that unearths and delivers customer requirements.

This position contributes to the growth of Baptistcare’s customer base through recruiting new Residential customers and building positive referral networks in the community. The overall objective is to partner with our customers to provide them with the products and services they need that will enhance their wellbeing and fullness of life in the Baptistcare Community they choose to live in.

Key Duties

• Assist customers and their representatives to access and register with My Aged Care (MAC)
• Maintain a sound understanding of the MAC and ACAT assessment processes for funded care
• Manage relationships with prospective customers and their nominated representatives
• Record and track all customer interactions in Salesforce CRM
• Arrange and conduct professional and empathetic site tours, ensuring all rooms are “sales-ready”
• Monitor presentation standards of facilities and coordinate rectification of any issues
• Collaborate with site teams to ensure a seamless and informative tour experience for all walk-ins
• Identify customer needs - clinical, social, financial and spiritual - and align them with the most suitable Baptistcare’s service
• Accurately prepare and execute resident agreements and explain key terms to residents and their nominees
• Build strong referral networks with GPs, hospitals, public health networks and community organisations
• Develop strategies to grow referral opportunities and maintain an active waitlist
• Participate in regular site meetings to discuss upcoming admissions and discharges
• Maintain up-to-date knowledge of aged care funding models, supplements and financial support options
• Ensure accurate and timely completion of reports, territory records, enquiries and complaint handling
• Support marketing initiatives, open days, expos and community events
• Travel between sites as required and participate in ongoing training and development

About You

You’re a customer-focused professional with experience in sales, relationship management or a similar service-oriented role. While aged care experience is highly desirable, it’s not essential - what matters most is your ability to build trust, connect with people, and guide them through important decisions with empathy and professionalism.

You bring proven sales and negotiation skills, strong communication and presentation abilities, and confidence using CRM systems such as Salesforce. A good understanding of the My Aged Care (MAC) process, fees and legislative requirements is an advantage, but training and support will be provided.

For You

Further, the successful candidate will receive:

• Work with a supportive and dynamic team.
• A competitive salary, plus access to the tax benefits of salary packaging and novated leasing.
• Career and development opportunities.
• Be part of an organisation and a team that is driven to make a difference to the lives of our vulnerable community members.

BaptistCare – Inspired by Jesus to champion care for all.

BaptistCare is dedicated to the safety, empowerment, and participation of all children. We have zero tolerance of child abuse and are committed to a thoughtful, protective environment that supports infants, children, and young people to feel safe and respected.