Client Relationship Manager

Total Ventilation and Hygiene Services; City of Monash; On-site; AUD 110,000 - 140,000; Full time

Job summary

Total Ventilation and Hygiene Services is seeking a Client Relationship Manager to partner with our Chief Growth Officer, owning key nationwide customer relationships and the commercial opportunities within them. You will manage an established portfolio while pursuing expansions, new services, or cross-location opportunities.

You’ll work across Operations, Customer and Sales teams to protect performance and position the relationship for future growth, including contract reviews and escalations

Qualifications

• Proven experience managing significant B2B customer or account relationships.
• Ability to engage and influence senior customer stakeholders.
• Strong commercial acumen and understanding of account performance.
• Experience growing opportunities within existing accounts.

Responsibilities

• Own and grow relationships across a portfolio of national customers.
• Lead senior customer conversations, contract reviews and escalations.
• Maintain visibility of account performance, risk and customer outcomes.
• Drive consistent national delivery across Operations and Customer teams.
• Develop account strategies focused on retention, performance and growth.
• Identify opportunities across services, sites, states and business units.
• Manage contract extensions and progress larger opportunities with Sales.

Skills

Client relationships

Senior stakeholder engagement

Commercial acumen

Account growth

Data interpretation

Cross-functional collaboration

Tools

CRM software

Job description

Total Ventilation and Hygiene Services – Mulgrave VIC

Foster the relationship. Grow the account. Create the next opportunity.

TVH is looking for a Client Relationship Manager to work directly with our Chief Growth Officer, taking ownership of key national customer relationships and the commercial opportunity that sits within them.

You’ll have an established portfolio to work with, but maintaining the status quo isn’t the brief. You’ll stay close to account performance, understand your customers’ priorities and identify where stronger relationships can translate into broader commercial outcomes.

That might mean extending an existing contract, introducing another TVH service, expanding into a new location or opening a conversation elsewhere within a customer’s organisation.

You’ll be trusted to represent TVH at a senior level, navigate escalations and bring together Operations, Customer and Sales to protect performance while positioning the relationship for what comes next.

Where you’ll make an impact

The role brings together commercial opportunity, customer relationships and national service delivery, with accountability for both protecting and growing our key accounts.

• Owning and growing relationships across a portfolio of national customers


• Leading senior customer conversations, contract reviews and escalations


• Maintaining visibility of account performance, risk and customer outcomes


• Working across Operations and Customer teams to drive consistent national delivery


• Developing account strategies focused on retention, performance and growth


• Identifying opportunities across additional services, sites, states and business units


• Managing contract extensions and progressing larger opportunities with Sales

What you’ll bring

• Proven experience managing significant B2B customer or account relationships


• Confidence engaging and influencing senior customer stakeholders


• Strong commercial acumen and an understanding of account performance


• Experience identifying and growing opportunities within existing accounts


• Ability to interpret performance data and turn it into meaningful action


• Strong stakeholder management across multiple teams and locations


• Experience in technical services, facilities, maintenance or a similar environment

Why TVH?

TVH is a 100% Australian-owned national technical services business with more than 20 years of industry experience. We deliver solutions across HVAC-R, HVAC Hygiene, Fire, Electrical, Hydraulic and associated services, supporting customers across commercial, industrial, government, healthcare, education, mining and marine sectors.

You’ll have established customer relationships to work with, a national service capability behind you and the opportunity to influence how some of our most important partnerships perform and grow.

If you’re at your best when you know your customers well enough to see the next opportunity before it lands in your inbox, we’d like to hear from you.