Client Relationship Manager

SS&C Technologies; City of Melbourne; Hybrid; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Hybrid work model

Income protection

Bereavement leave

Private health insurance

Parental leave

Diversity & inclusion

SS&C University

Discounts on fitness clubs

Job summary

SS&C Technologies invites applications from experienced client relationship professionals to lead growth across existing client relationships in Australia. The role focuses on strategic management of accounts, understanding client needs, and delivering SS&C’s fund administration and unit registry capabilities.

You will work from either Sydney or Melbourne, collaborating with SS&C teams and clients to drive value, ensure satisfaction, and maintain high standards of service delivery across

Qualifications

• Demonstrates ability to engage at the executive level and drive client outcomes.
• Shows autonomy and self-direction in managing senior client relationships.
• Knowledge of Financial Services regulatory environment is preferred.
• Understanding of client service models, business strategy, and product offerings.
• Strong analytical and numeric skills for revenue forecasting and planning.

Responsibilities

• Maintain and develop personal relationships with key client contacts.
• Understand client business, products, strategy, and impact on SS&C services.
• Engage with C-suite level executives to build credibility and executive gravitas.
• Coordinate with internal leads to ensure timely, quality service.
• Drive year-on-year growth and achieve sales targets.
• Lead capability workshops to showcase SS&C products and services.
• Manage all commercial and contractual relationships for clients.
• Ensure client satisfaction and communicate risks to stakeholders.
• Escalate and resolve issues efficiently with stakeholders.

Skills

Executive engagement

Autonomy

Regulatory knowledge

Client service model

Analytical skills

Job description

SS&C is leading the way. We continue to look for today’s and tomorrow’s brightest talent, those that embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to apply. SS&C prides itself on hiring diverse, honest, dynamic individuals, who value collaboration, accountability, and innovation to name a few.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model
• Your Future: Income Protection & Salary Continuance
• Work/Life Balance: Generous Bereavement & Compassionate leave
• Your Wellbeing: Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance
• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
• Training: Hands‑On, Team‑Customized, including SS&C University
• Extra Perks: Discounts on fitness clubs, travel and more!

The Client Relationship Manager role will be based out of our Sydney or Melbourne office and has the overall responsibility to lead growth activities covering the strategic and commercial management of existing client relationships.

This role is focused on a range of products and services, including:

• A unit registry platform focused on enabling fund managers and transfer agencies.
• Fund administration services.

Role Responsibilities:

• Maintain and develop personal relationships with key and senior client contacts internally and externally.
• Ensure a detailed understanding of our client's and prospects business, products, strategy, requirements and understand the impact on SS&C’s service offering.
• Ability to engage effectively at the C‑suite level with SS&C clients, demonstrating deep industry knowledge to build credibility and executive gravitas.
• Liaise with Leads and Heads of internal business areas to monitor and ensure timely and quality service provided.
• Achieve Year on Year Growth and individuals / team sales targets through understanding the financial drivers of stakeholders.
• Drive and lead capability workshops with clients through a deep understanding of SS&C’s products, services, and technologies and how these can add value to a client's business.
• Lead all commercial and contractual relationships for clients.
• Work with our clients and SS&C teams to always ensure customer satisfaction and communicate with internal stakeholders and Directors of any potential areas of concern.
• Senior point of contact for escalations and own the resolution process from beginning to end.
• Drive process improvement and change through awareness of all clients change requests/projects and how they fit into their strategic roadmap of change.
• Responsible for provision of relevant information to client contacts and internal stakeholders in a timely manner and in an appropriate format.

Skills and Competencies:

• Curiosity and client outcomes focused.
• Demonstrate a high degree of autonomy.
• Credibility at and engagement at the executive level is nonnegotiable.
• Knowledge of Financial Services regulatory environment.
• A good understanding of the client service model, business strategy, structure, and product offering.
• Good analytical skills.
• Good verbal reasoning and numeric skills.

What You Will Bring:

• Proven financial and numerical skills are a must and a deep understanding of P&L and revenue forecasting.
• Understanding of the fund management industry in Australia and fund, middle and back‑office operations.
• Detailed knowledge of Transfer Agency and Fund Administration including Fund Accounting and associated services for fund managers.

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee‑based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers.