Client Relationship Lead - Remote FinTech SaaS

youX; Newcastle City Council; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary package

Job summary

youX is seeking a Client Relationship Coordinator to manage a portfolio of clients, from onboarding through renewal, ensuring smooth operations and value delivery on the platform.

You will build trusted relationships with dealership staff, lenders and brokers, coordinate requests, and support onboarding, with a focus on proactive problem-solving and delivering a consistent, professional experience.

Qualifications

• Experience in customer relations and account management.
• Excellent written and verbal communication.
• Highly organised with strong attention to detail.
• Comfortable working remotely and independently.

Responsibilities

• Be the primary day-to-day contact for your portfolio of dealer, broker and lender clients, from onboarding through to renewal.
• Build and maintain strong, trusted relationships with key stakeholders, becoming their go-to for all things youX.
• Coordinate customer requests and ensure they're resolved promptly, working closely with Product, Support and Development teams.
• Manage account administration, documentation and system updates, keeping accurate customer records.
• Support new customer onboarding and implementation activities.
• Monitor account health and activity, identifying opportunities to improve the customer experience and flag risks to retention early.

Skills

Customer relations

Account management

Relationship building

Communication skills

Organisational skills

Remote work readiness

Tools

CRM platforms

Job description

youX is seeking a Client Relationship Coordinator to manage a portfolio of clients, from onboarding through renewal, ensuring smooth operations and value delivery on the platform.

You will build trusted relationships with dealership staff, lenders and brokers, coordinate requests, and support onboarding, with a focus on proactive problem-solving and delivering a consistent, professional experience.