Client Service Officer – Maroubra

Bloom HR; Sydney; Hybrid; AUD 80,000 - 90,000; Full time

Benefits offered by this job

Hybrid working options

Superannuation

Leave loading

Job summary

Homes NSW in Maroubra is seeking a Client Service Officer to support housing applications, tenancy matters and sustain homes within the Housing Services team. This role requires empathetic, trauma-informed engagement with vulnerable clients and strong collaboration with internal and external partners.

You will help coordinate support services, maintain accurate records, and contribute to delivering safer, more stable communities across NSW.

Qualifications

• Experience delivering person-centred, trauma-informed services.
• Ability to work with housing applications and tenancy matters.
• Experience maintaining accurate client and property records.

Responsibilities

• Supporting clients with housing applications, tenancy matters and sustaining their homes.
• Managing public housing tenancies and addressing tenancy or neighbourhood issues.
• Coordinating support services with internal teams and external providers.
• Engaging with vulnerable clients, including those with complex needs.
• Contributing to stronger communities through participation and engagement initiatives.
• Maintaining accurate client and property records and navigating housing systems.

Skills

Empathy

Communication skills

Resilience

Policy navigation

Team collaboration

Current NSW Driver’s Licence

Job description

Location: Maroubra (Hybrid Working Options)

Grade: Clerk grade from 2/4 ($80,000 - 90,000 + super)

Immediate Start

We are partnering with Homes NSW, the NSW Government division which leads the delivery of public housing across NSW, to source a Client Service Officer to join their Housing Services team in Maroubra.

About the Opportunity

These roles sit within Homes NSW, the NSW Government division which leads the delivery of public housing across NSW, supporting some of the most vulnerable members of our community through housing, tenancy and support services.

The CSO will play a vital role in delivering person-centred, trauma-informed services, including:

• Supporting clients with housing applications, tenancy matters and sustaining their homes
• Managing public housing tenancies and addressing tenancy or neighbourhood issues
• Working closely with internal teams and external providers to coordinate support services
• Engaging with vulnerable clients, including those with complex needs
• Contributing to stronger communities through participation and engagement initiatives
• Maintaining accurate client and property records and navigating housing systems

About You

You’re someone who combines empathy with professionalism and can confidently navigate complex environments.

We’re looking for people who are:

• Passionate about supporting Aboriginal and Torres Strait Islander communities
• Strong communicators who build trust and meaningful relationships
• Resilient and capable of managing challenging situations with empathy
• Solutions-focused and confident working within policy and systems
• Collaborative team players who thrive in fast-paced environments
• Current NSW Driver’s Licence
• Willingness to complete relevant background checks (WWCC, National Criminal History Check)
• Ability to work directly with clients in the field and in community settings
• Competitive NSW Government salary package
• Superannuation and leave loading
• Flexible working arrangements where operationally possible
• Ongoing professional development and leadership training
• Career progression opportunities across Homes NSW and DCJ
• Meaningful work that positively impacts communities
• Diverse and inclusive workplace culture

Homes NSW is at the forefront of addressing the housing crisis - delivering public social and affordable housing and supporting over 262,000 tenants across the state.

When you join, you’ll be part of a team that:

• Puts people and communities at the centre of everything they do
• Values lived experience, cultural capability, and inclusive practice
• Offers meaningful leadership work with real community impact
• Supports career progression, leadership development and continuous learning