Client Relations Lead

NM Insurance Pty Ltd; City of Brisbane; Hybrid; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Hybrid Working - balance office and 远程

Competitive remuneration

Enhanced Superannuation

Employee Discounts

Job summary

NM Insurance Pty Ltd is seeking a Client Relations Lead to keep the sales process moving from enquiry to completion. You will manage quotes, endorsements, and rapid problem-solving while coordinating with Business Development Managers and internal teams.

The role centers on building strong client and dealer relationships across our nationwide operation, with a hybrid work model, and a culture that values clear communication, timely delivery, accurate underwriting support, and ongoing

Qualifications

• Strong communication and negotiation skills.
• Excellent attention to detail and time management.
• Ability to work independently and as part of a team.
• Tier 2 qualification (or willingness to obtain).
• Knowledge of underwriting standards and procedures.
• Proven experience in client service or insurance operations is highly regarded.

Responsibilities

• Provide timely and accurate responses to client enquiries via phone and email.
• Assess insurance risks and determine appropriate premiums, excesses, and coverage.
• Process endorsements, cancellations, quotations, and online referrals.
• Support BDMs with product placement and urgent requests.
• Maintain accurate client records and ensure compliance with underwriting guidelines.
• Collaborate with internal teams to improve workflows and service delivery.
• Uphold NM Insurance's values in every client and team interaction.

Skills

Strong communication

Attention to detail

Time management

Tier 2 qualification

Underwriting knowledge

Client service/insurance operations

Job description

Join NM Insurance and help us secure the journey together.

• Inbound calls only - no outbound cold calling or sales pressure
• Supportive induction and structured training, including Tier 2 accreditation
• Hybrid working model with a positive, people-first team culture
• Modern Perth CBD office with great views and central location
• Genuine career growth in a stable, market-leading insurance business

Job Description

Join NM Insurance and help us secure the journey together.

• Inbound calls only - no outbound cold calling or sales pressure
• Supportive induction and structured training, including Tier 2 accreditation
• Hybrid working model with a positive, people-first team culture
• Modern Perth CBD office with great views and central location
• Genuine career growth in a stable, market-leading insurance business

At NM Insurance, strong client and dealer relationships power our growth and we are looking for aClient Relations Lead who knows how to keep that momentum moving. If you thrive in a fast-paced working environment, are organised and motivated by achieving outcomes, this role is built for you.

As a market-leading distributor of insurance products across pleasure craft, motorcycle, caravan, and commercial marine lines, NM Insurance operates throughout Australia and New Zealand with a full‑cycle underwriting model.

Our business is a full cycle underwriting agency, including underwriting, claims, product, actuarial, finance and legal and compliance support for all our stakeholders. Our Insurance Products are distributed through licensed Insurance Brokers, distribution partners and direct to consumers in the Australian and New Zealand Market.

You will be the central point of contact for clients and dealers, keeping the sales process running smoothly from enquiry to completion. Whether it’s managing quotes, processing endorsements, or moving quickly to resolve roadblocks, you will ensure every interaction supports conversion and keeps our partners confident in the process.

Working closely with our Business Development Managers and internal teams, you will make sure communication stays clear, actions stay on track, and opportunities don’t stall. Your strong product understanding will help you deliver accurate, informed support and your ability to keep pace in a fast‑moving environment will make you a key part of our distribution success.

This role suits someone who thrives on activity, enjoys being at the centre of workflow, and takes pride in delivering fast, reliable, high‑quality support. If you are ready to play a vital role in strengthening our dealer network and elevating the client experience, this is your chance.

Job Requirements

• Strong communication and negotiation skills
• Excellent attention to detail and time management
• Ability to work independently and as part of a team
• Tier 2 qualification (or willingness to obtain)
• Knowledge of underwriting standards and procedures
• Proven experience in client service or insurance operations is highly regarded

Job Responsibilities

• Provide timely and accurate responses to client enquiries via phone and email
• Assess insurance risks and determine appropriate premiums, excesses, and coverage
• Process endorsements, cancellations, quotations, and online referrals
• Support BDMs with product placement and urgent requests
• Maintain accurate client records and ensure compliance with underwriting guidelines
• Collaborate with internal teams to improve workflows and service delivery
• Uphold NM Insurance's values in every client and team interaction

Job Benefits

At NM Insurance, we provide a supportive, growth‑focused environment where your leadership can thrive. Enjoy a collaborative team culture, ongoing professional development, and the opportunity to make a real impact.

• Hybrid Working - balance office and remote work.
• Competitive remuneration,
• Enhanced Superannuation - voluntary contributions on top of company contributions.
• Employee Discounts - on motor vehicles, car hire, health & fitness.

We value our people and live by our core behaviours:

• Customer First
• Doing What is Right
• Results Driven
• One Team
• Learn and Grow

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