CMCA - Client Relations Lead

NM Insurance; Newcastle City Council; Hybrid; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Competitive remuneration

Enhanced superannuation

Employee discounts

Job summary

NM Insurance, part of CMCA Insurance, invites you to join our team to support Australia’s largest RV community through exceptional member service. You will work in a close-knit environment, handling inquiries and guiding clients with underwriting insight to ensure accurate coverage and timely responses.

As part of a collaborative team, you will assess risks, process endorsements and changes, and help improve workflows while upholding our values.

Qualifications

• Strong communication skills with members and clients.
• Excellent attention to detail and time-management.
• Proactive, autonomous and collaborative within a close-knit team.
• Tier 2 qualification (or willingness to obtain with our support).
• Solid understanding of underwriting standards and procedures.
• Experience in client service, insurance operations, or a related role is valued.

Responsibilities

• Respond to member and client enquiries via phone and email promptly and accurately.
• Assess insurance risks and determine premiums, excesses and coverage per guidelines.
• Process endorsements, cancellations, quotations, and referral requests efficiently.
• Support Business Development Managers with product placement and urgent requests.
• Maintain accurate member and policy records in compliance with underwriting rules.
• Collaborate with internal teams to improve workflows and service delivery.
• Uphold NM Insurance values in every interaction.

Skills

Communication skills

Attention to detail

Time management

Tier 2 qualification

Underwriting knowledge

Client service experience

Education

Tier 2 Qualification

Job description

Are you passionate about the campervan, motorhome and RV lifestyle and driven by helping Australians enjoy the freedom and adventure they have always dreamed of? Do you thrive in a role where exceptional service, collaboration, and attention to detail truly make a difference?

Join CMCA Insurance and help us support Australia’s largest RV community by delivering the high‑quality service our members rely on. As part of a dedicated and friendly team, you will play an essential role in ensuring our members feel supported, informed, and confident on every step of their journey.

Job Requirements

• Strong communication skills with the ability to engage members confidently and negotiate effectively.
• Exceptional attention to detail and strong time‑management capabilities.
• A proactive approach with the ability to work both independently and collaboratively within a close‑knit team.
• Tier 2 qualification (or a willingness to obtain it with our support).
• Solid understanding of underwriting standards and procedures, or the ability to learn quickly.
• Experience in client service, insurance operations, or a related support role is highly regarded.

Job Responsibilities

• Provide timely and accurate responses to member and client enquiries across phone and email channels.
• Assess insurance risks and determine appropriate premiums, excesses, and coverage in line with underwriting guidelines.
• Process endorsements, cancellations, quotations, and online referral requests efficiently and accurately.
• Support Business Development Managers with product placement, member enquiries, and urgent operational requests.
• Maintain accurate member and policy records, ensuring full compliance with underwriting and regulatory requirements.
• Collaborate with internal teams to improve workflows, enhance service delivery, and support smooth daily operations.
• Uphold CMCA Insurance values in every member, client, and team interaction, contributing to a positive and supportive culture.

CMCA Insurance operates as part of NM Insurance, giving you the best of both worlds: a close‑knit, member‑focused environment, backed by the strength, stability, and resources of a leading insurance group.

At NM Insurance, we enable a supportive and growth‑oriented workplace where your career can thrive. You will enjoy a collaborative culture, ongoing professional development, and the opportunity to make a meaningful impact for Australia’s largest RV community.

In addition, you will benefit from:

• Hybrid working – enjoy the balance of office and remote work.
• Competitive remuneration.
• Enhanced superannuation – with voluntary contributions in addition to company contributions.
• Employee discounts – including savings on motor vehicles, car hire, and health & fitness offerings.

Job Description

Are you passionate about the campervan, motorhome and RV lifestyle and driven by helping Australians enjoy the freedom and adventure they have always dreamed of? Do you thrive in a role where exceptional service, collaboration, and attention to detail truly make a difference?

Join CMCA Insurance and help us support Australia’s largest RV community by delivering the high‑quality service our members rely on. As part of a dedicated and friendly team, you will play an essential role in ensuring our members feel supported, informed, and confident on every step of their journey.

Job Requirements

• Strong communication skills with the ability to engage members confidently and negotiate effectively.
• Exceptional attention to detail and strong time‑management capabilities.
• A proactive approach with the ability to work both independently and collaboratively within a close‑knit team.
• Tier 2 qualification (or a willingness to obtain it with our support).
• Solid understanding of underwriting standards and procedures, or the ability to learn quickly.
• Experience in client service, insurance operations, or a related support role is highly regarded.

Job Responsibilities

• Provide timely and accurate responses to member and client enquiries across phone and email channels.
• Assess insurance risks and determine appropriate premiums, excesses, and coverage in line with underwriting guidelines.
• Process endorsements, cancellations, quotations, and online referral requests efficiently and accurately.
• Support Business Development Managers with product placement, member enquiries, and urgent operational requests.
• Maintain accurate member and policy records, ensuring full compliance with underwriting and regulatory requirements.
• Collaborate with internal teams to improve workflows, enhance service delivery, and support smooth daily operations.
• Uphold CMCA Insurance values in every member, client, and team interaction, contributing to a positive and supportive culture.

Job Benefits

CMCA Insurance operates as part of NM Insurance, giving you the best of both worlds: a close‑knit, member‑focused environment, backed by the strength, stability, and resources of a leading insurance group.

At NM Insurance, we enable a supportive and growth‑oriented workplace where your career can thrive. You will enjoy a collaborative culture, ongoing professional development, and the opportunity to make a meaningful impact for Australia’s largest RV community.

In addition, you will benefit from:

• Hybrid working – enjoy the balance of office and remote work.
• Competitive remuneration.
• Enhanced superannuation – with voluntary contributions in addition to company contributions.
• Employee discounts – including savings on motor vehicles, car hire, and health & fitness offerings.

We value our people and reflect this in how we work every day:

• Customer First
• Doing What Is Right
• Results Driven
• One Team
• Learn and Grow