Account Manager

Network Insurance House; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Bonus opportunities across all roles

12 weeks paid parental leave for both?

Free travel insurance

Salary packaging and novated leasing

Job summary

Network Insurance House is seeking an experienced Account Manager for our Melbourne CBD branch, taking ownership of a well-established SME and mid-market portfolio spanning domestic and commercial business.

Reporting to the Branch Manager - Commercial, you will manage and grow a valued client portfolio, deliver end-to-end broking services, and collaborate with an Assistant Account Executive to support daily processing.

Qualifications

• You’re an experienced insurance professional who enjoys managing relationships and delivering tailored solutions.

Responsibilities

• Manage and grow a portfolio of valued clients across a domestic/commercial mix.
• Deliver high quality end-to-end broking services, including renewals, endorsements, and placement.
• Oversee claims management alongside a strong dedicated claims team with local presence, to ensure efficient and positive client outcomes.
• Build and maintain strong relationships with clients and insurers.
• Identify and develop new business opportunities within your portfolio.
• Prepare submissions, negotiate with underwriters, and present tailored insurance solutions.
• Work closely with a dedicated Assistant Account Executive, who will provide day-to-day administrative and processing support across the portfolio.

Education

Tier 1 Broking qualification

Job description

At Network Insurance House (NIH), we take pride in being one of Australia’s most trusted and successful broking brands. Guided by our core values, we are dedicated to achieving exceptional outcomes for both our clients and our people.

You’ll be joining a team known for its strong culture, supportive environment, and great reputation in the industry. We offer genuine career growth, learning opportunities, and a workplace that values collaboration and celebrates success.

We’re currently looking for an Account Manager to join our Melbourne CBD branch. In this role, you’ll take ownership of a well-established portfolio, built on strong relationships and trust.

About the Role

This is an opportunity for an experienced broker to step into a key role within our Melbourne CBD branch, managing a diverse SME and mid-market portfolio spanning both domestic and commercial business.

Reporting to the Branch Manager - Commercial you will:

• Manage and grow a portfolio of valued clients across a domestic/commercial mix
• Deliver high quality end-to-end broking services, including renewals, endorsements, and placement
• Oversee claims managementalongside a strong dedicated claims team with local presence, to ensure efficient and positive client outcomes
• Build and maintain strong relationships with clients and insurers
• Identify and develop new business opportunities within your portfolio
• Prepare submissions, negotiate with underwriters, and present tailored insurance solutions
• Work closely with a dedicated Assistant Account Executive, who will provide day-to-day administrative and processing support across the portfolio

At Network Insurance House (NIH), we take pride in being one of Australia’s most trusted and successful broking brands. Guided by our core values, we are dedicated to achieving exceptional outcomes for both our clients and our people.

You’ll be joining a team known for its strong culture, supportive environment, and great reputation in the industry. We offer genuine career growth, learning opportunities, and a workplace that values collaboration and celebrates success.

We’re currently looking for an Account Manager to join our Melbourne CBD branch. In this role, you’ll take ownership of a well-established portfolio, built on strong relationships and trust.

About the Role

This is an opportunity for an experienced broker to step into a key role within our Melbourne CBD branch, managing a diverse SME and mid-market portfolio spanning both domestic and commercial business.

Reporting to the Branch Manager - Commercial you will:

• Manage and grow a portfolio of valued clients across a domestic/commercial mix
• Deliver high quality end-to-end broking services, including renewals, endorsements, and placement
• Oversee claims managementalongside a strong dedicated claims team with local presence, to ensure efficient and positive client outcomes
• Build and maintain strong relationships with clients and insurers
• Identify and develop new business opportunities within your portfolio
• Prepare submissions, negotiate with underwriters, and present tailored insurance solutions
• Work closely with a dedicated Assistant Account Executive, who will provide day-to-day administrative and processing support across the portfolio

This role offers the scope to step up (or further cement) your position as a trusted risk advisor, with the support and autonomy to make the portfolio your own. You'll be someone who's just as comfortable rolling up your sleeves on the day-to-day detail as you are building relationships and growing the book.

About You

You’re an experienced insurance professional who enjoys managing relationships and delivering tailored solutions.

You will bring:

• Proven experience managing a portfolio across multiple products within general insurance broking
• Experience across the full suite of general insurance products, ideally having a good mix in Liability, Property, Management Liability, Cyber, Fleet/Motor & PI
• Exposure to SME and/or mid-market clients across a range of industries
• Comfort working across a domestic and commercial client mix
• Strong technical knowledge across commercial insurance products
• Excellent relationship-building and communication skills
• A proactive approach to managing and growing a portfolio, including a high volume of day-to-day transacting
• Tier 1 Broking qualification (essential)

You’re someone who takes ownership, enjoys problem-solving, and thrives in a fast-paced, client-focused environment.

Perks & Benefits

At Network Insurance House, we recognise that our people are at the heart of our success. We offer a range of benefits designed to support you both professionally and personally, including:

• Bonus opportunities across all roles
• 12 weeks paid parental leave for both primary and secondary carers
• Free travel insurance
• Salary packaging and novated leasing options

Alongside these benefits, you’ll be joining a collaborative national brokerage that genuinely values its people and culture. We are passionate about creating an environment where employees feel supported, empowered and encouraged to grow their careers, with ongoing development and progression opportunities across the business, plus a range of additional employee benefits.

About Us

Network Insurance House (NIH) is a proudly 100% Australian-owned Insurance Broker, backed by the strength of Steadfast Group Ltd, an ASX-100 company. We specialise in general Risk Management, Workers’ Compensation, Claims Management and Specialty Industry Risks.

NIH was formed in 2025 through the strategic integration of Network Insurance Group (established 2012) and Insurance House (established 1983), creating a leading Australian risk advisor.

Combining the strengths and expertise of two established Steadfast subsidiaries, we deliver exceptional service and industry-leading risk advisory solutions to circa 60,000 valued clients, placing almost $1 billion in premiums on their behalf. As a trusted risk advisor we do more than policy placement, we strongly advocate for our clients, driving better outcomes when it matters most.

Today we employ over 400 people in 23 offices nationally all under Network Insurance House. Building upon a strong history of client-centric service and trusted relationships, we remain firmly committed to supporting businesses, communities and everyday Australians with quality insurance solutions.