Client Planner

Able Australia; City of Melbourne; Hybrid; AUD 80,000 - 86,000; Full time

Benefits offered by this job

Not-for-Profit Salary Packaging

WFH options 50% policy

Discounts on health insurance and gym

17% annual leave loading

Team-oriented environment

Job summary

Able Australia is seeking a Client Planner to design and review tailored support plans that reflect each client’s goals, preferences and strengths. You will ensure plans align with NDIS standards, funding allocations, and rosters of care.

Under the Client Planning Manager, you will review funding requests, maximise client funding, and contribute to personal outcomes. You will collaborate with Finance, Operations, Quality and Rostering in a team-driven environment.

Qualifications

• Strong understanding of the NDIS funding, rosters of care, and person-centred planning approaches.
• Experience in client planning, rostering of supports, or support coordination within the disability sector.
• Familiarity with NDIS guidelines, funding structures and compliance requirements.
• Excellent interpersonal and communication skills.
• Strong organisational and time management skills.
• High attention to detail and accuracy in documentation.

Responsibilities

• Design and review support plans that reflect each client’s goals, preferences and strengths.
• Ensure plans align with NDIS standards and allocated funding.
• Review NDIS funding requests with services to maximise client funding.
• Collaborate with Finance, Operations, Quality and Rostering to ensure seamless planning.
• Support high-quality planning and contribute to person-centred outcomes.

Skills

NDIS funding knowledge

Rosters of care

Person-centred planning

Client planning

Interpersonal communication

Time management

Problem solving

Attention to detail

Independent & collaborative

Job description

Title: Client Planner

Employment: Full Time / Fixed Term (12 months)

Salary: $80,000 - $86,000 p.a. plus super plus salary packaging

Location: Surrey Hills, VIC or Hobart, TAS

As a Client Planner, you'll work closely with our internal teams to design and review support plans that truly reflect each of our clients goals, preferences, and strengths. You'll bring person-centred practice to life, ensuring every plan is aligned with NDIS standards, allocated funding, and the unique goals of each individual.

Under the guidance of the Client Planning Manager, you will support high-quality planning by reviewing NDIS funding with requested services, to ensure they are aligned with our rosters of care. Your efforts will directly contribute to maximising client funding and achieving their personal goals.

This role requires collaboration across various internal departments, including Finance, Operations, Quality, and Rostering, making it an excellent opportunity for those who thrive in a team-oriented environment.

Here's what we are looking for:

• Strong understanding of the NDIS funding, rosters of care, and person-centred planning approaches.
• Experience in client planning, rostering of supports, or support coordination within the disability, aged care, or community services sector.
• Familiarity with NDIS guidelines, funding structures and compliance requirements.
• Excellent interpersonal and communication skills, with the ability to engage respectfully with clients and families.
• Strong organisational and time management skills, with the ability to balance competing priorities.
• Good problem-solving and critical-thinking skills.
• High attention to detail and accuracy in documentation.
• Ability to work independently and as part of a collaborative team.
• Commitment to inclusion, and empowering people with disabilities.

For further information regarding the role and its requirements, please refer to the position description attached via the Supporting Documents on our website.

Benefits of joining Able Australia:

• Not for Profit Salary Packaging benefits (pay less tax and take home more earnings)
• Flexible starting times and working from home options, including a 50% WFH policy
• Instant discounts to hundreds of online retailers, including Woolworths, Coles, Kmart, Airbnb, Hotels, and Flights and more!
• Discounts to Health Insurance and Gym memberships
• 17% annual leave loading (get paid more on your holidays)
• Collaborative and positive team environments where your ideas matter
• Continuous support and supervision to enable you to develop your career and progress.
• Our values are Trust, Respect, Excellence and Kindness and we imbed these values into all of our work practices

About Able Australia

Able Australia is a leading provider of disability services across Victoria, Tasmania, Queensland, and the ACT. For over 50 years we have been delivering innovative support services to people with multiple disabilities and deafblindness.

As a registered provider of the National Disability Insurance Scheme (NDIS), our vision is to enable the people we support to live the life they choose.

We encourage applicants with disabilities to apply.

You must be eligible to work in Australia to be considered for this position.

Employment is conditional upon screening checks throughout employment, applicants will be required to undergo pre-employment checks as required, applicants will be subject to, but not limited to, the following checks: NDIS Worker Screening Check, International Police Check (if applicable), and Right to Work in Australia.

If you have any particular questions regarding the position or need to find out more, get in touch with Yvette Hyde, Senior Talent Acquisition Business Partner at *******@ableaustralia.org.au