Client Partner, Sydney (Commercial)

Nexon Asia Pacific; Sydney; In loco; AUD 180.000 - 240.000; Tempo pieno

Descrizione del lavoro

Nexon Asia Pacific is seeking a Client Partner to own the end-to-end client relationship, from onboarding through renewal and expansion. You will drive adoption, health, and net revenue retention while leading cross-sell opportunities across the account lifecycle.

Success comes from trusted executive engagement, strategic deal orchestration, and disciplined qualification of expansion opportunities. You will coordinate delivery with product and service teams to deliver Nexon as a single, cohesive

Competenze

• Proven account ownership with a retention and expansion track record.
• Executive relationship depth and trusted advisor credibility.
• Commercial skills to build expansion cases and renewals.

Mansioni

• Own the relationship as the trusted commercial contact across the account lifecycle.
• Drive net revenue retention by adoption and value realization and growth via expansion.
• Anchor expansion in quarterly business reviews and map whitespace for cross-sell.
• Apply MEDDPICC on large pursuits and protect time for closable opportunities.
• Manage renewals, surface risk, and negotiate multi-year continuations.
• Leverage partners to unlock co-sell and customer events that accelerate growth.
• Coordinate delivery teams to ensure single Nexon experience and high health.
• Grow products per logo and improve attach across the portfolio.
• Maintain accurate activity, opportunities and account plans in the system.

Conoscenze

Executive relationship management

Account retention & expansion

Commercial acumen

Forecasting & pipeline

Cross-functional collaboration

Strumenti

MEDDPICC framework

Descrizione del lavoro

This role owns the client relationship for the life of the account. From onboarding onward the Client Partner is accountable for adoption, health, renewal and growth. This is where net revenue retention is won or lost, and where the installed base becomes the engine for expansion.

Key Accountabilities

• Own the relationship. Be the trusted commercial point of contact for the executive sponsor and the buying group across the account lifecycle.
• Drive net revenue retention. Protect the base through adoption and value realisation and grow it through structured expansion.
• Run the growth motion. Anchor expansion in the QBR. Map whitespace across Advisory and MSP services and turn account plans into cross sell and upsell that follow the path of least resistance rather than a heroic act.
• Run disciplined qualification. Apply MEDDPICC on every large pursuit. Kill weak deals early and protect time for the ones that can close.
• Secure renewals early. Manage the renewal calendar, surface risk ahead of time, and negotiate multi-year continuation.
• Leverage partners. Build relationships with strategic vendors and technology partners to unlock co sell, funding programs and customer events that accelerate account growth.
• Orchestrate delivery. Coordinate service, delivery and product teams so the client experiences one Nexon, and so delivery health carries through to satisfaction, retention and growth.
• Grow products per logo. Lift attach over the life of the account so each client deepens across the portfolio.
• Forecast and keep the record honest. Maintain activity, opportunities and account plans accurately in the system of record, and forecast revenue, pipeline and account growth with a high degree of accuracy.

Success Measures

• Net Monthly Revenue (MRR) Expansion (primary)
• Annual Gross Profit (GP) against quota (primary)
• Products per logo growth and attach rate
• Adoption and account health signals
• QBR coverage and cadence adherence
• Forecast accuracy across the portfolio
• Reference and advocacy generation

Capabilities And Experience

• Proven account ownership with a retention and expansion track record
• Executive relationship depth and genuine trusted advisor credibility
• Commercial acumen to build expansion cases and negotiate renewals
• Ability to orchestrate across delivery, service and product functions
• Comfortable applying qualification discipline to expansion opportunities, not just adoption conversations

Key stakeholdes

Commercial Sales Manager, delivery and service teams, product and practice leads, Deal Desk on expansion, finance on renewals, and the BDM at handoff.

About Nexon

Nexon is a end-to-end digital solutions delivering productivity, continuity and change.