Account Manager (SaaS)

aXcelerate; Brisbane; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

On-site parking

Hybrid working

Professional development budget

Employee Assistance Program

Career progression pathways

Job summary

aXcelerate, a leading Australian SaaS provider for education technology, is looking for an Account Manager to own revenue, retention and growth across a portfolio of clients from registered training organisations to government and enterprise. You will manage renewals, upsell and cross-sell discussions, build a strong business case with stakeholders, and lead commercial conversations.

This role suits someone proactive, commercially sharp and capable of spotting opportunities before clients do.

Qualifications

• Three to five years’ experience in account management, customer success or sales in SaaS.
• Experience with government or enterprise stakeholders and contract processes is a plus.
• Hands-on experience with a CRM such as HubSpot.

Responsibilities

• Own revenue, retention and growth across a portfolio of clients.
• Lead renewals, upsell and cross-sell discussions with stakeholders.
• Map white space, manage commercial conversations and close deals.

Skills

Revenue targets

Account management

SaaS sales

Negotiation

Job description

About Us

aXcelerate is a leading Australian SaaS company transforming the way organisations develop skills, manage learning, and build workforce capability.

About Us

aXcelerate is a leading Australian SaaS company transforming the way organisations develop skills, manage learning, and build workforce capability.

Recognised as a Great Place to Work for three consecutive years, we're proud to foster a culture where our people are empowered to innovate, collaborate and grow. We believe our success comes from creating an environment where ideas are valued, curiosity is encouraged, and every individual has the opportunity to make a meaningful impact.

As we continue our exciting growth journey, there's never been a better time to join a team that's shaping the future of education technology. You'll find opportunities to grow your career, work alongside talented people, and help create solutions that make a real difference.

The Role

As our Account Manager, you will own revenue, retention and growth across a portfolio of aXcelerate clients, from registered training organisations to government and enterprise organisations. You will carry an individual sales target, map the white space in every account, and lead the commercial conversations on upsell, cross-sell and renewals.

This role suits someone who is proactive and commercially sharp. You will spot opportunities before clients raise them, build a strong business case with decision makers, and close.

What You'll Be Doing

Reporting to the Manager, Customer Success, you will be the central point of contact for all commercial conversations across your portfolio. You will work independently, set your own priorities and, when something needs escalating, come with a recommended solution.

Day To Day, You Will Be

• Owning the commercial outcome for your portfolio, including renewals, upsell and cross-sell, against monthly and quarterly revenue targets
• Building a qualified pipeline and forecasting accurately in HubSpot
• Leading renewal and commercial conversations on scope, pricing and terms, and negotiating within agreed guidelines
• Keeping a documented account plan for every client, mapping white space, stakeholders, risks and growth opportunities, and reviewing it each quarter
• Managing contract execution, variations and extensions with procurement and contract owners in government and enterprise organisations
• Spotting risk early, such as falling utilisation or stakeholder changes, and acting before it affects retention
• Bringing clients insight on sector changes, new features and what similar organisations do well, so every conversation adds value
• Partnering with Customer Success, Support, Product and Marketing so clients experience one coordinated team
• Representing aXcelerate at industry events and conferences

What We're Looking For

• A proven record of meeting or exceeding revenue targets, backed by well-executed account plans
• Three to five years’ experience in account management, customer success or sales in SaaS. EdTech or VET experience is a bonus, not a must
• Confidence with pipeline management, forecasting, negotiation and pricing conversations
• Experience with government or enterprise stakeholders and contract processes, including procurement, variations and renewalsHands-on experience with HubSpot or a similar CRM, and real discipline around data quality
• Comfort engaging clients and prospects at trade shows and conferences
• A self-directed, curious way of working, with a creative approach to solving problems
• A collaborative style with colleagues and clients, and an appetite for feedback and growth

What We Offer

• A central location, close to public transport, cafes and shops, with free on-site parking available.
• A vibrant, supportive and team-oriented culture, with regular team activities and social events.
• Opportunities for flexible and hybrid working.
• A focus on professional development and learning, with access to our LMS, external and internal training opportunities and your own personal annual PD budget
• Access for you and your family to an Employee Assistance Program and resources.
• Cashback offers and discounts on popular brands through our Employment Hero app.
• Opportunities for career development with well defined career pathways across the business.
• Proud members of Women in Technology with access to networking events, professional development opportunities and resources.