Senior Manager - Client Services

Infosys; City of Melbourne; Hybrid; AUD 130,000 - 180,000; Full time

Benefits offered by this job

Income Protection Insurance

Paid Parental and Volunteer leaves

Employee Assistance Program (EAP)

Flexible working arrangements

Health Insurance Discount

Access to Fitness and Gym Memberships

Salary packaging and novated leasing

Job summary

A global leader in digital services is seeking a Senior Manager to lead an IT services business in the Mining sector in Melbourne or Brisbane. This role involves managing existing clients, acquiring new clients, and ensuring client satisfaction. The ideal candidate should have a tertiary qualification in IT or related fields, significant sales experience, strong leadership abilities, and a proven track record in business development. The position offers flexible working arrangements and various employee benefits.

Responsibilities

• Develop and present proactive proposals to the clients/prospects.
• Engage internal teams to develop solutions.
• Handle risks and issues related to the accounts.
• Set and manage client expectations.

Skills

Strong sales/relationship management/account management experience

Significant business development and project management experience

Strong leadership and communication skills

Excellent customer interfacing skills

Strong negotiation skills

Education

Tertiary Qualification in IT / Computer Science / related discipline

Job description

About Infosys

Infosys is a global leader in next‑generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI‑powered core that helps prioritize the execution of change. We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always‑on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovative ecosystem.

Recognized as the #1 Top Employer in Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence.

▶️Join Infosys and be part of a culture that’s not just promised—it’s certified. #TopEmployer2026 #ThriveAtInfosys

Role Description

As a Senior Manager, you will lead and grow a substantial IT services business within the Mining sector in Melbourne or Brisbane. You are responsible for managing existing clients, acquiring new clients in the region, building sector plans, and being responsible for client management and all client interfaces within the assigned account / prospect scope.

Location: Melbourne/Brisbane

Roles And Responsibilities

• Develop and present proactive proposals to the clients/prospects in line with sector strategy
• Engage the relevant internal Infosys teams and service lines team to develop solutions
• Handle risks and issues related to the accounts, including delivery oversight ensuring there is strong governance in place
• Set and manage client expectations ensuring strong client satisfaction

Skills / Competencies

Essential

• Tertiary Qualification in IT / Computer Science / related discipline.

Preferred

• Strong sales/relationship management/account management experience
• Track record of interacting and building relationships with Head-off, Executive and CXO level client contacts
• Significant business development and project management experience
• Significant experience in IT Services experience including strong Global Delivery Model experience
• Ability to position industry insights as they pertain to client needs & requirements
• Deeply understand their client’s business challenges, and provide thought leadership in addressing these issues
• Experience in Technology Consulting for mining sector
• Hands‑on experience with proposal creation and leading proposal presentations
• Strong leadership, interpersonal, communication and presentation skills
• Wide variety of IT and business consulting engagement experience
• Commercially savvy/understands contracts, MSAs, Multiple pricing models
• Strong Negotiation skills

Additional Skills

• Excellent customer interfacing skills.
• Excellent written and verbal communication skills.
• Strong attention to detail and outstanding analytical and Problem‑solving skills.

Benefits

• Income Protection Insurance
• Paid Parental and Volunteer leaves
• Employee Assistance Program (EAP)
• Flexible working arrangements (hybrid, reviewed case‑by‑case basis)
• Health Insurance Discount and Well‑being Program
• Access to Fitness and Gym Memberships
• Salary packaging and novated leasing

Recruitment and Selection Process

Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email [e-mail] or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third‑party vendors. In the absence of a signed agreement, any submission will be deemed as non‑binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”