Client Onboarding Specialist

KMT Group Pty Ltd; City of Melbourne; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid working policy

Professional growth and certifications

Culture & events

Job summary

KMTech is seeking a Client Onboarding Technician in Melbourne to lead smooth onboarding for new clients across systems, users and services. This hands-on role combines technical setup with strong client communication and project coordination.

You will work with Projects, Service Desk, Account Management and Sales teams to ensure a flawless handover, documenting changes and maintaining high customer care from day one.

Qualifications

• Experience in an IT support, MSP, projects, deployment or technical onboarding environment.
• Strong knowledge of Microsoft environments, including Microsoft 365, Windows and cloud services.
• Experience with software deployment, system configuration and IT service management.

Responsibilities

• Support the end-to-end technical onboarding of new KMTech clients, ensuring systems, users and services are transitioned smoothly.
• Complete IT audits and assessments, identifying non-standard configurations, risks and areas that don't align with IT best practice.
• Configure and deploy systems, software, devices and cloud services as part of the onboarding process.
• Follow established onboarding processes and Work Breakdown Schedules (WBS), keeping tasks on track and escalating risks or delays early.
• Coordinate onsite requirements, technician bookings and client availability to keep onboarding activities moving.
• Communicate directly with clients throughout onboarding, providing clear updates, confirming requirements and setting expectations.
• Create and maintain accurate technical and client documentation in line with KMTech standards.
• Ensure relevant client information is accurately captured and ready for handover to the Service Desk and wider KMTech team.
• Follow change control processes for modifications impacting production environments.
• Work closely with Projects, Service Desk, Account Managers, Sales, vendors and other stakeholders throughout the onboarding journey.
• Identify opportunities to improve onboarding processes, documentation and the overall client experience.
• Take ownership of issues, follow them through and ensure clients feel supported from day one

Skills

IT support

MSP experience

Microsoft 365

Windows

Cloud services

IT service management

Networking basics

ConnectWise

Documentation

Client-facing

Education

ITIL Foundation

Microsoft 365 Certification

IT qualifications

Tools

ConnectWise PSA

Microsoft 365

Windows OS

Cloud services

Documentation tools

Job description

KMTech is seeking a Client Onboarding Technician in Melbourne to lead smooth onboarding for new clients across systems, users and services. This hands-on role combines technical setup with strong client communication and project coordination.

You will work with Projects, Service Desk, Account Management and Sales teams to ensure a flawless handover, documenting changes and maintaining high customer care from day one.