Client Onboarding Technician

KMT Group Pty Ltd; City of Melbourne; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid working policy

Professional growth and certifications

Culture & events

Job summary

KMTech is seeking a Client Onboarding Technician in Melbourne to lead smooth onboarding for new clients across systems, users and services. This hands-on role combines technical setup with strong client communication and project coordination.

You will work with Projects, Service Desk, Account Management and Sales teams to ensure a flawless handover, documenting changes and maintaining high customer care from day one.

Qualifications

• Experience in an IT support, MSP, projects, deployment or technical onboarding environment.
• Strong knowledge of Microsoft environments, including Microsoft 365, Windows and cloud services.
• Experience with software deployment, system configuration and IT service management.

Responsibilities

• Support the end-to-end technical onboarding of new KMTech clients, ensuring systems, users and services are transitioned smoothly.
• Complete IT audits and assessments, identifying non-standard configurations, risks and areas that don't align with IT best practice.
• Configure and deploy systems, software, devices and cloud services as part of the onboarding process.
• Follow established onboarding processes and Work Breakdown Schedules (WBS), keeping tasks on track and escalating risks or delays early.
• Coordinate onsite requirements, technician bookings and client availability to keep onboarding activities moving.
• Communicate directly with clients throughout onboarding, providing clear updates, confirming requirements and setting expectations.
• Create and maintain accurate technical and client documentation in line with KMTech standards.
• Ensure relevant client information is accurately captured and ready for handover to the Service Desk and wider KMTech team.
• Follow change control processes for modifications impacting production environments.
• Work closely with Projects, Service Desk, Account Managers, Sales, vendors and other stakeholders throughout the onboarding journey.
• Identify opportunities to improve onboarding processes, documentation and the overall client experience.
• Take ownership of issues, follow them through and ensure clients feel supported from day one

Skills

IT support

MSP experience

Microsoft 365

Windows

Cloud services

IT service management

Networking basics

ConnectWise

Documentation

Client-facing

Education

ITIL Foundation

Microsoft 365 Certification

IT qualifications

Tools

ConnectWise PSA

Microsoft 365

Windows OS

Cloud services

Documentation tools

Job description

Be the first technical experience our clients remember.

At KMTech, we’re not your typical managed services provider we’re changing the game by being the human face of tech.

Our mission is to deliver innovative, reliable and people-first technology solutions that help our clients thrive.

We’re a high-performance, values-driven team that’s curious, united and accountable. We challenge each other to grow, collaborate openly and celebrate success together. If you love technology, enjoy working with people and take pride in getting things right from day one, this could be the role for you.

What We Offer

Hybrid Working Policy: Flexibility to balance work and life

Professional Growth: Paid certifications, structured learning plans and career development pathways

Culture & Perks: EOFY and Christmas parties, annual team-building days, wellness programs and an EAP for support

Office Goodies: Daily fresh fruit, snacks, coffee machine and free street parking

High-Performance Culture: Recognition for initiative, collaboration and innovation

About the Role

As our Client Onboarding Technician, you’ll play an important role in welcoming new clients to KMTech and ensuring their transition into our managed services environment is smooth, organised and technically sound.

This is a hands-on technical role with a strong client-facing element. You’ll work across technical onboarding, system configuration, IT audits and assessments, documentation, onsite coordination and client communication.

You’ll be involved from the early stages of onboarding through to successful handover, working closely with our Projects, Service Desk, Account Management and Sales teams to make sure nothing falls through the cracks.

Most importantly, you’ll help create a great first experience for our clients combining strong technical capability with clear communication, organisation and genuine customer care.

The underlying Onboarding profile specifically focuses on smooth technical integration, IT audits, onboarding frameworks and ongoing client updates.

What You’ll Be Doing

Support the end-to-end technical onboarding of new KMTech clients, ensuring systems, users and services are transitioned smoothly

Complete IT audits and assessments, identifying non-standard configurations, risks and areas that don't align with IT best practice

Configure and deploy systems, software, devices and cloud services as part of the onboarding process

Follow established onboarding processes and Work Breakdown Schedules (WBS), keeping tasks on track and escalating risks or delays early

Coordinate onsite requirements, technician bookings and client availability to keep onboarding activities moving

Communicate directly with clients throughout onboarding, providing clear updates, confirming requirements and setting expectations

Create and maintain accurate technical and client documentation in line with KMTech standards

Ensure relevant client information is accurately captured and ready for handover to the Service Desk and wider KMTech team

Follow change control processes for modifications impacting production environments

Work closely with Projects, Service Desk, Account Managers, Sales, vendors and other stakeholders throughout the onboarding journey

Identify opportunities to improve onboarding processes, documentation and the overall client experience

Take ownership of issues, follow them through and ensure clients feel supported from day one

What You’ll Bring

We’re looking for someone who is technically capable and comfortable dealing directly with clients.

You’ll ideally bring:

Experience in an IT support, MSP, projects, deployment or technical onboarding environment

Strong knowledge of Microsoft environments, including Microsoft 365, Windows and cloud services

Experience with software deployment, system configuration and IT service management

An understanding of networking, users, devices and general IT infrastructure

Experience working with ticketing or PSA systems such as ConnectWise

Strong documentation skills and attention to detail

Excellent organisation and the ability to coordinate multiple tasks, clients and deadlines

Confident, professional communication skills both over the phone and face-to-face

A genuine customer service mindset and the ability to build trust with clients

Strong troubleshooting and problem-solving skills

A proactive, accountable approach you "see it, own it, do it"

Certifications & Development

We’re committed to building high-performing technicians and investing in your growth.

Relevant certifications or experience in the following will be highly regarded:

ITIL Foundation

Microsoft 365

Relevant IT qualifications or certifications

We will support you every step of the way, including:

Paid study time during work hours

Exam leave

Full funding of approved certification exams

Structured learning and development opportunities

Why You’ll Love It Here

This isn’t a role where you’ll sit behind a screen fixing tickets all day.

You’ll get exposure to different client environments, work across technical projects and onboarding activities, build relationships with clients and have the opportunity to see the impact of your work from beginning to end.

We’re a team that backs each other, takes ownership and goes above and beyond for our clients and for one another

If you’re someone who enjoys the technical side of IT but also genuinely likes working with people, this is an opportunity to bring both together.

Additional Requirements

As part of the recruitment process, the successful candidate will be required to undergo:

A Police Check

An NDIS Worker Screening Check

A Working with Children Check

Please note:

This role is Melbourne-based and will include onsite work at client locations

A current driver’s licence and ability to travel to client sites will be required

The position is full-time in-office for the first 6 months there after there may be some flexibility

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• What's your expected annual base salary?
• How much notice are you required to give your current employer?