Client Manager – Building Products Certification

Intertek SAI Global; Sydney; Hybrid; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Flexible Working

Technical Variety

Industry Exposure

Professional Development

Global Network

Job summary

Intertek SAI Global is seeking a Client Manager – Building Products Certification to join our Product Services team in Australia. You will certify products, conduct technical assessments, audits and manage client relationships across Australia and New Zealand.

You will work with manufacturers, laboratories and regulators to ensure NCC, BCA and AS/AS/NZS compliance, review technical docs, coordinate projects, and travel domestically.

Qualifications

• Degree in Engineering, Building, Construction, Materials Science or related discipline, or equivalent relevant industry experience.
• Experience in building product testing, compliance, certification, manufacturing, engineering design, quality assurance or technical assessment.
• Sound understanding of Australian building regulatory requirements incl. NCC, BCA and AS/AS/NZS.
• Experience reviewing technical documentation to determine compliance.

Responsibilities

• Conduct product certification audits, technical evaluations and compliance assessments.
• Review product specifications, engineering reports and test results to assess compliance.
• Coordinate certification projects and audits to meet agreed timeframes and standards.
• Manage client relationships, providing technical guidance and certification support.

Skills

Stakeholder management

Technical documentation review

Auditing

Analytical skills

Communication skills

Education

Engineering, Building, Construction, Materials Science or related

Job description

At Intertek SAI Global, we're looking for a technically minded and client-focused Client Manager – Building Products Certification to join our Product Services team.

This is an exciting opportunity to work with manufacturers, technical specialists and industry stakeholders, supporting the certification and compliance of building products used across Australia and New Zealand.

If you have a strong understanding of building regulations, enjoy interpreting technical information and are passionate about ensuring products meet industry standards, we'd love to hear from you.

About the Role

Reporting to the Operations Manager – Building, Fire and GCTS, you'll play a key role in delivering product certification, technical assessments, audits and client management services across our Building Products Certification programs.

You'll work closely with manufacturers, testing laboratories, regulatory bodies and internal technical teams to ensure building products meet relevant Australian and New Zealand standards and regulatory requirements.

This is a varied role combining technical expertise, client relationship management and project coordination, offering the opportunity to contribute to the safety, quality and compliance of building products across the industry.

What You'll Be Doing

Building Products Certification & Technical Assessments

• Conduct product certification audits, technical evaluations and compliance assessments against applicable standards and certification schemes.
• Review product specifications, engineering reports, test results and technical documentation to assess compliance.
• Evaluate certification applications and supporting evidence to facilitate certification decisions.
• Support certification activities relating to building products, construction systems and innovative building technologies.

Client Relationship Management

• Manage an assigned portfolio of clients, providing technical guidance and certification support.
• Build and maintain strong relationships with manufacturers, technical specialists and industry stakeholders.
• Act as a key point of contact for certification enquiries, project updates and ongoing client requirements.
• Deliver a high standard of service while supporting client satisfaction and retention.
• Conduct product certification and management system audits in accordance with accreditation and regulatory requirements.
• Identify and manage non-conformances, certification risks and product compliance issues.
• Ensure certification activities align with the National Construction Code (NCC), relevant Australian Standards and applicable regulatory frameworks.
• Maintain accurate technical records, assessment reports and certification documentation.
• Coordinate certification projects, audit schedules and assessment activities to meet agreed timeframes.
• Collaborate with testing laboratories, certification specialists and internal teams to support efficient project delivery.
• Stay informed of changes to building regulations, certification schemes and industry standards.
• Contribute technical expertise to business development activities, proposals and continuous improvement initiatives.

About You

We're looking for someone who brings a strong technical foundation in building products, construction, engineering or product compliance, along with excellent communication and stakeholder management skills.

To be successful, you'll bring:

• A degree in Engineering, Building, Construction, Materials Science or a related discipline, or equivalent relevant industry experience.
• Experience in building product testing, compliance, certification, manufacturing, engineering design, quality assurance or technical assessment.
• A sound understanding of Australian building regulatory requirements, including the National Construction Code (NCC), Building Code of Australia (BCA) and relevant Australian Standards (AS/AS/NZS).
• Experience reviewing technical documentation, product specifications, engineering reports and test results to determine compliance.
• Strong analytical and problem-solving skills, with the ability to interpret complex technical information.
• Excellent communication and stakeholder management skills, with confidence engaging with manufacturers, clients and technical specialists.
• Strong organisational skills and the ability to manage multiple projects and competing priorities.
• A current driver's licence and willingness to travel domestically and internationally as required.

Highly Regarded Experience

While not essential, we'd be particularly interested in candidates with experience in:

• ISO/IEC 17065, ISO/IEC 17025 or other conformity assessment and accreditation frameworks.
• Product certification audits, factory production control assessments or manufacturing facility audits.
• Accredited certification bodies, testing laboratories or technical compliance organisations.
• Modular construction, prefabricated buildings, off-site manufacturing or modern methods of construction.
• Assessing innovative building products and non-traditional construction systems.
• Structural systems, fire safety, waterproofing, building envelope performance or thermal performance.
• Quality Management Systems auditing or relevant auditor qualifications.
• New Zealand building codes, standards and regulatory requirements.

Why Join Intertek SAI Global?

At Intertek SAI Global, we're part of a global organisation dedicated to delivering quality, safety, sustainability and assurance services across a wide range of industries.

Joining our Product Services team means becoming part of a business that plays an important role in supporting product safety, regulatory compliance and industry confidence.

What We Offer:

• Flexible Working: Hybrid working arrangements, balancing office-based activities with client site visits.
• Technical Variety: Work across a diverse range of building products, construction systems and certification projects.
• Industry Exposure: Engage with manufacturers, technical experts, testing laboratories and regulatory stakeholders.
• Professional Development: Opportunities to expand your technical expertise, auditing capabilities and knowledge of certification frameworks.
• Global Organisation: Be part of Intertek's international network of technical specialists and assurance professionals.

This role involves regular client site visits and frequent domestic travel across Australia.